Assistant Manager
Leonardo Hotels, Wolvercote, Oxfordshire
Assistant Manager
Salary not available. View on company website.
Leonardo Hotels, Wolvercote, Oxfordshire
- Full time
- Permanent
- Onsite working
Posted 3 days ago, 17 Jun | Get your application in today.
Closing date: Closing date not specified
job Ref: f3041b61b51f450998c9e94887bd0351
Full Job Description
- To plan and ensure the hotel is ready for the days business - preparing for the morning meeting and sharing information with the team
- To be out and about in the hotel, supervising the day to day operation and ensuring exceptional guest service.
- To encourage the team to maximise sales opportunities
- To ensure prompt resolution of customer complaints
- To develop and train the team to be able to deliver their job brilliantly so that we get great feedback from guests
Strong Operational knowledge across either Reception or Food and Beverage Departments or even better, both. - Background in branded hotels or restaurants is preferred - so you will understand how we work
- Excellent Customer service skills, standards driven, good organisational skills
- To be able to make decisions in a fast paced environment and to enjoy it
- To be great at up-selling - anticipating customer needs as well as improving the bottom line
- To be able to manage the team and resources available to ensure that the departments are equipped for service via cost controls, stock monitoring and good rota management
- Ability to communicate to and motivate your team providing day to day leadership and direction
- Be able to use computer systems - we use Opera, SAP and Micros. (for the occasional time you do get a desk), Disability Confident About Disability Confident A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to .
- Varied and interesting work- no day is the same at Leonardo Hotels
- Great development opportunities - over 75% of our General Managers have been internally promoted - we run an Accelerate programme to help Managers become Deputy Managers and have an Insights programme for Team members who want to become Managers - we really care about developing people
- Having the chance to work with and around friendly people - we have a great culture with employee satisfaction at 83.3% (2016 result)
- Training run by experts to support your needs
- Sensible benefits -Pension Scheme, Life assurance, wellbeing support, wedding leave, Bike to work etc
- Earn thousands by referring a friend to work with us Birthday cards every year- we celebrate everything
- The opportunity to work for a well respected brand where people development is at the heart of our culture
- Lots of locations in the UK and Ireland which mean that if you want to develop or just fancy a change of scene, we can help you to move and provide relocation support.
Direct job link
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