Assistant Manager

Optical Express, Adamsdown, Caerdydd - Cardiff

Assistant Manager

£32-£34000

Optical Express, Adamsdown, Caerdydd - Cardiff

  • Full time
  • Permanent
  • Onsite working

Posted 5 days ago, 15 Jun | Get your application in now to be included in the first week's applications.

Closing date: Closing date not specified

job Ref: ca05d6e4078b45f4b0ab053a152a4dc8

Full Job Description

An exciting opportunity has arisen for an ambitious Assistant Manager to join the leadership team in our Cardiff clinic. This role would be well suited to someone with existing high end retail or healthcare experience, or a current high performing individual with a background in optical sales who is looking to take the next step in their career. It will provide the successful candidate with the opportunity to develop their skills across a broad remit and disciplines. You will be responsible for setting and maintaining world class standards throughout the clinic. The main aspects of the role -

  • Leading a team of outstanding Patient Advisors to deliver the best possible outcomes for our patients
  • Ensuring that all colleagues have the right support in place to excel and develop their skills
  • Effectively manage the clinic workload, and ensuring diaries are managed in advance
  • Deputise for Clinic Manager
  • Managing the workload for dual brands operating in the clinic

    Leading a diverse team, preferably within a retail or clinical setting
  • Hands-on and customer-centric approach
  • Delivery against recognised industry standards
  • Developing a multi-disciplinary team to meet the levels of service and activity expectations
  • Leadership with incidents, safeguarding, referrals and complaints
  • Monitoring SLA's and escalation as required
  • Managing the performance of the team to deliver the highest calibre of clinical and customer service at all times
  • Maintaining relationships with the senior leadership team
  • Confidence and integrity to operate with the utmost discretion
  • Excellent communication and presentation skill
  • Knowledge of Optical or Aesthetics would be beneficial.

    For over 35 years, millions of patients have trusted Optical Express with their eye care. As the UK's leading private provider of laser eye, premium intraocular lens and cataract surgery, our Surgeons undertake more laser procedures collectively than any other provider. We look after thousands of patients in our clinics every week and it's a privilege to transform the lives of so many.
  • The Optical Express team work together, collectively and consistently striving for excellence. We support each other, respect each other and are committed to a culture of care, trust and integrity. The culture extends to our local communities, through our range of charitable and environmental projects. We focus on doing what is right for our patients, our colleagues, our local communities and our planet.

  • Competitive salary with excellent bonus potential
  • Free Laser Eye and Intraocular Lens Surgery
  • Discounts on prescription eyewear and sunglasses
  • Generous Optical Express family & friends discount
  • Modern working environment
  • On-going training and development opportunities
  • Workplace Pension Scheme

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Direct job link

https://www.jobs24.co.uk/job/assistant-manager-125249979

About this company

Optical Express

View full company profile

For over 30 years, millions of patients have trusted Optical Express with their eye care. We focus on delivering exceptional patient care and outstanding clinical outcomes. From refractive treatment to routine eye and contact lens examinations, no other UK optical business can offer the same clinical diversity and opportunities for accelerated career development. Our career pathways are unique in the sector. Through continued investment in our people and technology, Optical Express offers a huge variety of exciting career opportunities at our clinics across the UK, Ireland and mainland Europe. We have a comprehensive and rolling training programme tailored for optometrists, nurses and ODP’s so even if you have no previous refractive experience, we can help you acquire new skills. Across our business we also have a range of non-clinical roles from receptionists and administrators to marketing, HR and finance professionals, each of whom play a key supporting role in the day to day delivery of our services. At Optical Express you’ll have access to the most advanced equipment from market leaders like Carl Zeiss and Johnson & Johnson Vision. Over £500 million has been invested to ensure that our modern, state of the art clinics are equipped with leading-edge technology and diagnostic equipment that helps us achieve the best possible clinical outcomes for our patients. Our technology allows our optometrists, nurses and surgeons to maximise the level of care they provide to patients. We want our colleagues to reach their full potential through comprehensive and ongoing professional development. We are committed to supporting our optometrists to gain an Independent Prescribing (IP) qualification through our unique partnership with Glasgow Caledonian University. The IP course, fully funded by Optical Express, is the first step on the path to an optometrist gaining an IP qualification. We support our optometrists in their clinical placements and in preparing for the Common Final Assessment of the College of Optometrists. Opportunities exist for optometrists to commence the IP pathway. Optical Express optometrists and clinical teams work together, collectively and consistently striving for excellence. We support each other, respect each other and are committed to a culture of care, trust and integrity. We understand that a healthy work life balance is important. Whether you need to work around the school run, or take time off to pursue personal interests, we can work with you to agree a flexible working pattern to suit your individual requirements. The culture we have internally extends to our local communities, through our range of charitable and environmental projects. We focus on doing what is right for our patients, our colleagues, our local communities and our planet. So if you are interested in progressing your career in a growing organisation that supports the need for a work life balance, with state of the art clinics, access to the best technologies, and the opportunity to expand your clinical skills Optical Express is the place for you.

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