Assistant Hospitality Manager Monday - Friday

To support the effective day-to-day management of a high-volume hospitality operation across 42 meeting rooms, 4 event spaces, breakfast service, lunch offer, and evening events. The role is responsible for leading a team of approximately 15, maintaining high operational and service standards, and ensuring full compliance with food safety and allergen procedures. The Hospitality Assistant Manager is expected to be hands-on, highly organised, and visible in the operation, supporting the wider management team in delivering a consistent, professional, and efficient service. Operational Management

• Support the daily running of hospitality operations across meeting rooms, event spaces, breakfast service, lunch offer, and evening events.
• Ensure all bookings and service requirements are delivered accurately, on time, and to the required standard.
• Coordinate room setup, service delivery, replenishment, and turnaround across all hospitality areas.
• Manage shifting priorities and service pressures effectively in a high-volume environment.
• Maintain strong oversight of operational readiness throughout the day.
Team Leadership
• Supervise, support, and organise a team of approximately 15 team members.
• Set clear expectations for performance, presentation, conduct, punctuality, and service standards.
• Allocate duties effectively to meet business needs and service volume.
• Lead briefings, provide direction during service, and ensure accountability across the team.
• Support training, coaching, and day-to-day performance management, escalating issues where appropriate.
Service Standards
• Maintain consistently high standards of hospitality presentation, customer service, and professionalism.
• Ensure meeting rooms and event spaces are set and maintained to agreed standards.
• Drive a responsive, detail-focused, and guest-centred service culture.
• Take corrective action promptly where standards fall below expectation.
Food Safety and Allergen Management
• Ensure strict compliance with food safety procedures, hygiene standards, and legal requirements.
• Monitor food handling, storage, service controls, records, and temperature compliance.
• Maintain advanced allergen management standards across all hospitality activity.
• Ensure allergen information is accurate, clearly communicated, and safely managed at all times.
• Treat dietary and allergen requests with urgency, accuracy, and zero tolerance for error.
Event and Service Coordination
• Support the planning and delivery of breakfast bookings, lunch offer, and evening events.
• Liaise with kitchen, front-of-house, and management teams to ensure smooth execution of service.
• Ensure operational details, staffing, timings, room setup, and equipment needs are in place.
• Manage last-minute changes calmly and efficiently.
Communication and Management Support
• Work closely with the Hospitality Manager, General Manager, and Deputy General Manager to support daily operational delivery.
• Communicate clearly with internal teams, clients, and stakeholders.
• Provide timely updates on issues, service challenges, and operational performance.
• Support a professional and well-coordinated handover between service periods.
Key Expectations The Hospitality Assistant Manager is expected to:
• Be visible, hands-on, and proactive in the operation.
• Lead by example and uphold high standards at all times.
• Deliver a well-organised, safe, and professional hospitality service.
• Maintain strict food safety and allergen compliance.
• Respond quickly and effectively to operational issues.
• Support the management team in driving consistency, accountability, and continuous improvement.
  
  Experience in a hospitality supervisory or assistant management role.
• Experience managing high-volume service and events.
• Strong team leadership and organisational skills.
• Good knowledge of food safety, hygiene, and allergen control.
• Ability to manage multiple priorities and perform under pressure.
• Strong communication skills and attention to detail.
• Flexible approach to operational needs, including evenings where required.
Personal Attributes
• Professional and well presented
• Organised and dependable
• Calm under pressure
• Proactive and solutions-focused
• Detail-oriented
• Strong leadership presence
• Committed to high standards
  
  Working with Vacherin has its perks! People are at the heart of everything we do, so we've developed a range of benefits to keep you happy.
• Personal Development and Training opportunities
• Life assurance scheme
• Pension scheme
• Holiday allowance
• Access to Healthcare Support App which includes Annual health check, Digital GP, Mental Health Consultations, Nutritional Consultations, Second Medical Opinion
• Eye care
• A great wellbeing strategy - including access to our Employee Assistance Programme, salary finance
• Family friendly support
• Regular social events and communication with our leaders
• A holiday purchase scheme
• Volunteering days
• Professional subscriptions
• Recognition schemes and people awards
• Long service awards
• Access to some great high street discount vouchers