Assistant Facilities Manager WCC624714

Working as an Engagement Officer Within the corporate property team means that she gets to meet people from all walks of life within the community supporting the development of positive change, especially being the voice for young people where it matters - in education, training, or employment. Her experiences and her amazing ability to relate to others means that within the first few months of joining our team, she'd already made a huge impact on things like accessibility in the Borough. Tiffeny feels heard and that's because we know how important it is to listen., As an Assistant Facilities Manager, you can make your own contribution to Westminster's success. You will play a vital role in ensuring the buildings within your care are safe, secure, and fully operational for the staff, residents, and visitors who use them. This is a hands-on role with a wide remit - from health and safety compliance to contract management and stakeholder engagement - all with a focus on delivering a high-quality facilities management service.

You'll take ownership of regular site visits, inspections, audits, and risk assessments across your portfolio, ensuring that any issues are quickly identified and resolved. Health and safety will be a core focus, including planning and coordinating fire drills, maintaining evacuation arrangements and records, and keeping emergency plans and site maps up to date.

Leading Building User Group (BUG) meetings, you'll act as the key liaison for occupiers, communicating clearly about activities that may affect them and ensuring their needs are reflected in your work. You'll collaborate with technical and compliance colleagues to interpret survey results, prioritise works, and monitor completion.

You will also be responsible for monitoring planned preventative maintenance (PPM) and managing arising works, holding contractors to account for delivering their obligations and meeting compliance standards. Site security reviews, data management (including TF Cloud systems), and issue resolution will form part of your day-to-day work.

Reporting on performance, problem-solving operational challenges, and supporting a performance-focused culture across the FM team and contractors will also be key. You'll regularly meet contractors on-site to address outstanding service issues and ensure improvements are made.

In this role, your professionalism, communication skills, and proactive approach will have a real impact on how our buildings operate and how people experience them. This is an opportunity to be part of a high-profile service at the heart of the Council, contributing to its success through well-managed, safe and welcoming spaces., You'll bring solid experience in both hard and soft facilities management, with a proven ability to manage building services, oversee FM contractors, and deliver a wide range of operational and compliance-based tasks. From contract management and setting operational objectives to assessing the value of minor works and managing FM projects, you're confident in delivering services that are safe, efficient and high quality.

You're comfortable carrying out health, safety and security audits, and you understand what good looks like in contractor performance. Whether it's monitoring cleaning standards or reviewing maintenance schedules, you're detail-oriented and focused on delivering value for money.

With strong stakeholder management and communication skills, you know how to work with a range of people - from technical contractors to building users - and can present information clearly to a variety of audiences. You take the time to listen, understand other perspectives, and build positive relationships to get things done.

Highly organised and proactive, you're confident inputting and managing data across systems and using reports to drive activity across your patch or portfolio. You'll also bring good general IT skills, with the ability to keep records accurate and up to date.

Ideally, you'll already hold or be working towards a professional FM qualification such as IWFM, IOSH, or NEBOSH, and you'll be committed to maintaining high standards of safety, compliance and customer service in everything you do.

This is a role for someone who can balance technical knowledge with a hands-on, people-focused approach - and who is ready to make a real impact across Westminster's buildings and services.

At Westminster City Council, we don't just listen to the voices and experiences of our residents - we listen to our people too. Tiffeny is a single mum whose young son has ADHD and before joining our team, she never thought she'd find a job that gave her flexibility and freedom to support her son's needs. As a neurodivergent woman herself, she also never expected to be part of a team that not only supports her needs, but actively celebrates them - where people encourage her to be her true self. And that's what she found here at the City of Westminster., Westminster is an amazing place. We are home to more than 200,000 residents from all backgrounds, over 50,000 vibrant and vital businesses and three-quarters-of-a-million people work in Westminster. Westminster City Council is one in which our communities are at the heart of our decision-making and help to determine the city's future. By working directly with our communities and other partners, we can build a more inclusive city that celebrates our diverse communities, and where residents, workers and visitors from all backgrounds will feel welcome and safe. At Westminster City Council, we pride ourselves on being an inclusive workplace and employer of choice. We encourage and welcome applications from people from all backgrounds and aim to have a workforce that, at all levels, represents the communities we serve. We champion equality, diversity, inclusion and wellbeing and aim to create a workplace where everyone feels valued, has a sense of belonging and
is empowered to be their best, that is Our Westminster Way. To find out more about how we do this visit https://www.westminster.gov.uk/health-and-social-care/

As a forward-thinking Council we appreciate that people work in different ways, therefore our staff benefit from working a range of flexible working patterns as well as Agile working.