Assistant Facilities Manager

We are seeking an Assistant Facilities Manager to support the Facilities Manager in enhancing and transforming the client experience across a mixed-use Bedford site (50% labs / 50% office).

This role is largely administrative, with responsibility for team management, audits and inspections, and day-to-day coordination of soft services., We are looking for a proactive, customer-focused individual to ensure a consistent workplace experience, deliver workplace changes, and act as a key point of contact for stakeholders.

You will deputise for the Facilities Manager, oversee service delivery, and help create a seamless, positive experience for all employees, guests, and clients in line with ISS values., Support the Facilities Manager and deputise as required

Own and manage FM soft service delivery across the site

Manage a team of 4 cleaners and 3 security guards (24-hour coverage)

Plan and coordinate moves and changes, including stakeholder engagement

Conduct audits and inspections to ensure service standards are maintained

Manage on-site contractors and oversee vending services

Process payroll for site-based teams

Implement workplace initiatives (e.g. touchpoints, team boards) and drive continuous improvements

Make recommendations to enhance service delivery and workplace experience

Promote a calm, confident, and proactive approach to all customer interactions

Strong customer and client focus, with experience in a customer-facing Facilities Management environment

Team player with experience working within a contract, project, or facilities management team

Exceptional written and verbal communication skills, with the ability to influence and deliver clear messages

Ability to build relationships and identify mutually agreeable solutions

Flexible approach, with willingness to work out of hours to support service delivery where required, Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to .

ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.

Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it's hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.

We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #Becomewhoyouwant, #Bepartofsomethingbigger,

#aplacetobeyou,

#facilitiesmanagement

ISS is proud to be a diverse and inclusive employer.

ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.

We are proud to be a Gold Employer Recognition Scheme (ERS) award holder and a signatory of the Armed Forces Covenant, recognising our commitment to supporting veterans, reservists, and military families. Through our Joint Forces Programme, we provide mentoring and support to members of the Armed Forces community and their spouses as they transition into civilian careers.

We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government's Disability Confident scheme.

Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.