Assistant Facilities Manager

We are seeking an Assistant Facilities Manager to ensure the safe, compliant and competent delivery of facility services across a government contract.

This role is accountable to the Regional Facilities Manager (RFM) and is responsible for the day-to-day supervision and management of onsite facilities staff (Placemakers) and contractors within a defined regional area., We are looking for a proactive and people-focused individual who will work closely with Placemaker teams to deliver an excellent workplace experience for customers.

The role will also support the contract management team in the delivery and ongoing development of service solutions, identifying service improvement, cost control and revenue opportunities while maintaining full compliance with health, safety and contractual requirements.

Key Responsibilities

Ensure safe, compliant and effective delivery of soft facilities services across a government site portfolio

Line manage, supervise and support onsite Placemakers and contractors within the region

Maintain a healthy, safe and secure environment, ensuring compliance with all Health & Safety legislation

Manage rostering of Placemakers to meet contractual requirements, covering sickness and planned absences

Ensure audits, COSHH, H&S documentation, SOPs and compliance records are completed, reviewed and kept up to date

Support recruitment, training, development, appraisal and succession planning for frontline teams

Control costs within agreed budgets, including materials, consumables, pay and agency labour usage

Support contract mobilisation activities, including TUPE transfers, and promote collaboration across business functions

Experience working in customer-facing environments with soft services

Strong communication skills with the ability to engage with different levels of management

Competent in using Microsoft Office packages

Experience liaising with engineers is desirable

IOSH qualification desirable (training can be provided)

Soft services qualifications are beneficial

Full UK driving licence required, with flexibility to support other sites when needed, Disability Confident About Disability Confident A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.

ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.

Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it's hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.

We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #Becomewhoyouwant, #Bepartofsomethingbigger,

#aplacetobeyou,

#facilitiesmanagement

ISS is proud to be a diverse and inclusive employer.

ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.

We are proud to be a Gold Employer Recognition Scheme (ERS) award holder and a signatory of the Armed Forces Covenant, recognising our commitment to supporting veterans, reservists, and military families. Through our Joint Forces Programme, we provide mentoring and support to members of the Armed Forces community and their spouses as they transition into civilian careers.

We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government's Disability Confident scheme.

Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.