Assistant Facilities Manager

The Assistant Facilities Manager plays a key role in delivering safe, compliant, and customer focused facilities services across site operations. This role supports service delivery, leads frontline teams, and works closely with clients to ensure high standards, smooth operations, and continuous improvement., Reporting to the Regional Facilities Manager, the Assistant Facilities Manager is responsible for the day to day management of facilities services, staff supervision, and statutory compliance. The role ensures operational delivery meets contractual requirements while maintaining excellent client relationships and a safe working environment. You will oversee site based teams, manage compliance activity, and contribute to service improvements across the contract., Manage compliance activity including audits, statutory checks, and health and safety documentation
- Act as a key point of contact for clients and attend regular client meetings
- Lead and supervise reception, cleaning, and facilities teams on site
- Line manage two receptionists, a porter, cleaning supervisor, cleaning staff, and the Site Manager
- Manage staff annual leave, sickness absence, and disciplinary processes
- Ensure services are delivered in line with contract standards and procedures
- Support operational planning including rostering and cover arrangements
- Monitor service performance and identify improvement opportunities
- Ensure customer queries and complaints are recorded and resolved appropriately
- Support contract mobilisation and business continuity planning

Background as a Facilities Coordinator, Office Manager, or similar role
- Strong people management skills with a confident leadership style
- Knowledge of facilities compliance, audits, and statutory requirements
- Ability to manage multiple priorities in a busy environment
- Excellent communication skills with clients and internal teams
- Proactive approach to problem solving and service improvement
- Good organisational and administration skills
- Understanding of health and safety standards and safe systems of work
- Ability to work collaboratively with wider business functions, Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to .

ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.

Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it's hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.

We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #Becomewhoyouwant, #Bepartofsomethingbigger,

#aplacetobeyou,

#facilitiesmanagement

ISS is proud to be a diverse and inclusive employer.

ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.

We are proud to be a Gold Employer Recognition Scheme (ERS) award holder and a signatory of the Armed Forces Covenant, recognising our commitment to supporting veterans, reservists, and military families. Through our Joint Forces Programme, we provide mentoring and support to members of the Armed Forces community and their spouses as they transition into civilian careers.

We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government's Disability Confident scheme.

Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.