Assistant Facilities Manager

This role is INTERNAL ONLY and at present we are not accepting external applications. If you are external and apply, your application will not be considered at this time. We are seeking an Assistant Facilities Manager to ensure the safe, compliant and competent delivery of facility services as part of a government contract. The role is accountable to the Regional Facilities Manager (RFM) and will involve the supervision and line management of site-based facility staff (Placemakers) across a defined geographic region., We are looking for a hands-on operational leader who will work closely with Placemaker teams to deliver an excellent workplace experience for customers. Acting as a key point of contact for local site customers, the role supports service excellence, contract delivery and continuous improvement across all facility services.,

• Act as the primary point of contact for local site customers, ensuring high-quality service delivery.
• Deliver agreed service standards, outcomes and targets in line with the government contract.
• Supervise, line manage and develop site-based facility teams (Placemakers).
• Support the Regional Facilities Manager and contract management team to drive service excellence and continuous improvement.
• Ensure a safe, secure and compliant working environment, meeting all Health & Safety, COSHH and SOP requirements.
• Manage effective rostering of engineering, cleaning and facilities teams to meet contractual coverage.
• Control costs and deliver services in a commercially responsible manner, including materials, consumables, pay and agency labour.
• Manage reporting, documentation, customer queries and complaints, and identify additional revenue and margin improvement opportunities.
  
  Supervisory experience within a facilities, engineering or cleaning services environment.
• Strong organisational and supervisory skills, with the ability to work on own initiative while following management guidance.
• Ability to understand how service outcomes impact contract success.
• Experience managing business performance to achieve successful outcomes.
• Proven ability to identify service improvements to meet customer and contract expectations.
• Resilient problem-solver with the ability to manage operational challenges effectively.
• Strong communication and leadership skills.
• Experience monitoring and reviewing individual and team performance against agreed targets.
  
  ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.
Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it's hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people. We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #Becomewhoyouwant, #Bepartofsomethingbigger, #aplacetobeyou, #facilitiesmanagement ISS is proud to be a diverse and inclusive employer. ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background. We are proud to be a Gold Employer Recognition Scheme (ERS) award holder and a signatory of the Armed Forces Covenant, recognising our commitment to supporting veterans, reservists, and military families. Through our Joint Forces Programme, we provide mentoring and support to members of the Armed Forces community and their spouses as they transition into civilian careers. We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government's Disability Confident scheme. Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work. If you have any further queries regarding this role, please contact the Resourcing Team by emailing Please click on the following link for more information on this role: If you are interested in learning about other opportunities at ISS, please join our Talent community by clicking on the following link