Assistant Facilities Manager
ISS Facility Services, Gloucester
Assistant Facilities Manager
Salary not available. View on company website.
ISS Facility Services, Gloucester
- Full time
- Permanent
- Onsite working
Posted 2 weeks ago, 14 Jul | Get your application in now before you miss out!
Closing date: Closing date not specified
job Ref: b7a5d2713f5d4d06a5279a6e656d161e
Full Job Description
ISSAssistant Facilities ManagerLocation: GloucesterHours of work: 40Contract Type: PermanentThis role is INTERNAL ONLY and at present we are not accepting external applications. If you are external and apply, your application will not be considered at this time.We are seeking an Assistant Facilities Manager to support the safe, compliant, and efficient delivery of facilities services in line with client contract requirements.Reporting to the Regional Facilities Manager, this role will oversee and support onsite facilities staff (Placemakers) and contractors across a defined regional area.Job DescriptionYou'll play a key role in ensuring a high standard of service delivery while fostering a positive workplace experience for all building users.This position requires strong leadership, operational focus, and the ability to work collaboratively with internal teams and external partners.If you're passionate about creating great environments and delivering quality service, we'd love to hear from you.Key Responsibilities
- Support contract management with service delivery, system development, and identifying improvement opportunities.
- Oversee rostering, recruitment, training, and performance of Placemakers to ensure full site coverage and compliance.
- Maintain all site documentation (H&S, COSHH, SOPs, audits), ensuring reviews and updates are completed on time.
- Ensure a safe and secure working environment in line with health and safety legislation and company policies.
- Manage customer queries and complaints by the agreed process and service standards.
- Control costs across labour, materials, and agency usage, while driving additional revenue and margin improvement.
- Lead mobilisation activities, including TUPE processes, while ensuring compliance and succession planning across teams.
Experience supervising teams in a facilities or cleaning services environment - Strong organisational skills and the ability to work independently while following management direction
- Clear understanding of how service delivery impacts overall contract success
- Performance-focused, with the ability to manage service outcomes effectively
- Proactive in identifying and implementing service improvements
- Strong problem-solving skills with a calm, resilient approach
- Effective communicator with experience in leading and motivating teams
- Capable of monitoring team and individual performance to ensure targets are achieved
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