Assistant Business Manager

We are looking for a Team Leader for La Prairie, Selfridges, London. In this role, you will act as a true brand ambassador, leading by example to deliver exceptional luxury client experiences while supporting and motivating your team to achieve outstanding results. You will play a key role in driving performance, maintaining the highest service standards, and ensuring the counter reflects the prestige and excellence of the La Prairie brand.,

• Leading by example in all aspects of the La Prairie service by ensuring all personal sales goals are met consistently.
• In the absence of the Business Manager support the business with planning and ensuring there is fluid communication and follow up across the team.
• In the beauty room skilfully marrying the Art of Beauty and selling skills together to achieve KPI's. Supporting other therapists to execute as effectively.
• Working with Initiative, seeing opportunities and acting on them
• Ensure accuracy and compliance of EPOS System for customer records
• Ensure full contribution of all events held both internally and externally promoting best in class with a strong return. Ability to follow through energetically with events and achieve goals.
Rapport and Communication
• Complete all administration required accurately and on time
• Ability to be approachable and build relationships with others
• Demonstrates ability to listen and communicate both verbally and written
• Be informed about current and new business initiatives and to provide feedback to your Business Manager
• Possesses persuasion and negotiation skills
CRM
• Act as the Aurora CRM lead within the team, ensuring CRM campaigns and priorities are clearly cascaded to Beauty Advisors.
• Support and coach the team in the effective day-to-day use of Aurora to build client relationships and drive repeat business.
• Share CRM best practice and encourage consistent, accurate client data capture and follow-up.
• Monitor CRM engagement within the team and provide guidance to improve adoption and performance.
• Use Aurora insights to support clienteling, event planning, and targeted customer outreach
Visual Merchandising
• Present the counter in a well maintained to brand expectation standard.
• Ensure the beauty room is also to a luxury standard while working with the visual merchandising team to meet company guidelines
• Make certain the counter is fully stocked and that all products are stored by category and shade sequence
  
  NVQ level 3 in Beauty Therapy (desired but not essential)
• Experience of providing high quality skincare treatments to clients
• Client focussed and dedicated to providing a luxury experience
• Polished, approachable and friendly communication skills
• Dedicated to achieving / exceeding KPI's
• Able to work collaboratively as part of a small team
  
  Are you interested in working for a Swiss luxury brand known for their pioneering cellular anti-aging therapies? Then La Prairie might be the brand for you.