Assistant Boutique Manager

We are seeking for an Assistant Boutique Manager for our new Creed Boutique in Canary Wharf, opening in September 2026, with a passion for luxury, the drive to make a difference and the desire to shape the future of our business. This is a full-time role 5 days, 37.5 hours per week.
Purpose of the role
This role supports the Boutique Manager in the achievement of objectives set by the Company.The Assistant Boutique Manager plays a pivotal role in upholding the brand`s prestige and delivering an unparalleled customer experience. The role drives success in KPI's for the Boutique through management, motivation, coaching and development of the team. The Assistant Manager will support the Boutique Manager in all aspects of running the business and will efficiently take control of the business in the Boutique Manager's absence.
Line of Reporting
This role reports into the Boutique Manager with the Luxury Brand Ambassadors reporting into the Assistant Boutique Manager
Key responsibilitiesIncluding but not limited to:Support the Boutique Manager in creating a luxurious customer experience which exceeds customary standards and service levels making sure that the customer service experience is being constantly delivered.Lead, coach and inspire the team to ensure they embrace their roles with the same level of dedication, commitment, and passion to provide high levels of service to our customers to required standards using the tools and training provided to facilitate them. To liaise with our Retail Training Team to ensure all the team participate in the relevant training courses to provide a consistent customer service aligned to global guidelines.Achieve sales and KPI targets as directed by the Boutique Manager, sharing with the team in a motivational and achievable manner.Communicate a clear brand experience and liaise with all support functions within the businessMaintain excellent standards in all areas of operational activity and drive sales and
profitability through the performance and development of the team, whilst managing boutique budgets in conjunction with the Head of Retail.Demonstrate strong clienteling skills - build a loyal customer network, plan and attend client networking events in and outside the storeDevelop a strong sales plan, set financial targets and KPI's for the team with the Boutique Manager.Review performance data with the Boutique Manager that includes financial, sales, and activity reports and spreadsheets, to monitor and measure departmental productivity, goal achievement, and overall effectivenessWorking directly with the team to ensure sales targets are metEnsuring all Creed Boutique web orders are processed and dispatched on a timely basis with such orders wrapped and packed according to company guidelinesSupport the Boutique Manager in managing stock levels in line with sales forecasts and budgetsSupport the Boutique Manager in monitoring stock shrinkage and taking pro-active steps
to reduce shrinkage wherever possibleMaintaining awareness of market trends in the retail industry, understanding forthcoming customer initiatives and monitoring what relevant competitors are doing and discuss with the Boutique Manager ways to build the business.Ensuring health and safety, legal and security issues are processed in a timely mannerTalent Acquisition: Collaborate with the Boutique Manager to conduct probationary reviews, employee appraisals and general performance feedback sessions.Develop the team to provide business continuity and people development; manage daily team related people matters, absence, sickness, holidays, rotas and lead by example at all times. Ensure the team are educated in how to use the on-counter technology to further support the business.Motivate and supervise the team through a positive leadership style to build a harmonious working environment with regular updates on all aspects of their role and business performance. Manage
situations that require attention, ie. personal grooming, punctuality, poor attendance, weak sales performance.
Skills/Experience RequiredPrevious retail sales management experience ideally in a luxury environmentAbility to demonstrate a successful track record in leading and managing a team.High levels of attention to detail.Experience of dealing with clients/customers.Ability to demonstrate a creative flair and problem-solving skills.Excellent communication skills both written and verbal.Proficient to use MS Office programs: Word, Excel, Outlook, Powerpoint. Key Personal QualitiesHighly organised team player, able to communicate with colleagues at all levels of the business.Eager to learn and share their knowledgeAble to demonstrate a pro-active attitude and flexible approach.Excellent time management, organisation, and prioritising skills.To empower a team to achieve goals and targets.Ability to work effectively to meet deadlines.
Please note that these are not exhaustive lists
LocationThis role is based in the new Creed Boutique, in Canary Wharf.

Why the House of Creed?
Luxury Redefined: We do not just sell fragrances; we offer an unparalleled luxury experience that goes beyond expectations.
Innovation: Be part of a team that thrives on pushing boundaries and creating scents that resonate with a diverse audience.
Diversity and Inclusion: We celebrate differences and believe that a diverse team fosters creativity and innovation.
Career Development: Whether you are in a retail role or part of the head office team, there are plentiful opportunities for professional development and career growth.

About the House of Creed
The House of Creed is an authentic, luxury perfume house dedicated to the creation of highly original artisan fragrances made from the finest perfume ingredients the world has to offer.