Assistant Accommodation Manager

The Assistant Accommodation Manager will join our friendly team at Nick Everton House, Manchester. You will ensure exceptional customer service is consistently delivered and will assist staff with any escalations that may arise, whilst also maintaining a Health and Safety compliant environment. You will work in a challenging, fun and rewarding environment which will offer the opportunity for training and further development. The role of Assistant Accommodation Manager will include:

• Providing customer service at reception, welcoming customers and providing a good first impression
• Reporting maintenance issues and liaising with relevant individuals to ensure repairs are completed and residents informed
• Collecting rent from customers and monitoring the debtor list
• Ensuring compliance checks are completed in line with legislation and policy Supervising a team of General Assistants, providing guidance, support and promoting the development of staff
• Developing and maintaining excellent relationships with internal and external customers, Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers.
We work closely with the Home Office in order to prevent illegal working. Sanctuary Students is a subsidiary of Sanctuary Housing Association, an exempt charity.


• Experience in a similar role in a customer service background is essential
• Excellent communication and customer service skills
• The ability to lead, motivate and mentor staff, providing clear guidance when needed
• Proven experience completing administrative tasks with the ability to problem solve Previous experience of Microsoft Office applications including Word, Excel and Outlook
  
  Sanctuary Students manages accommodation for over 11,500 students across England and Scotland. We work in partnership with universities to provide cost-effective facilities management and support services, as well as providing specifically designed and purpose-built accommodation direct to students across the UK. We offer a range of accommodation from shared flats to self-contained apartments in some of the biggest university towns and cities in the UK, including London, Manchester, Liverpool, and Glasgow.
Our Benefits As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental, and financial health, and gives you the flexibility to tailor your employee benefits by offering:
• 25 days leave rising to a maximum of 30 days (plus public holidays)
• A pension scheme with employer contributions from Sanctuary
• Life Assurance Employee Advice Service including counselling
• Cycle to Work Scheme
• Voluntary health plans
• Employee discounts
• Wellbeing support and tools
• Employee recognition scheme