The Asset and Configuration Management Lead will be responsible for aiding the design, build and operation of robust Asset and Configuration Management capabilities as part of a broader ITSMaaS initiative. This role requires a proactive and collaborative approach to establishing the end-to-end lifecycle management of IT assets and configuration items. The ideal candidate will possess a deep understanding of ITIL principles and have a proven track record of successfully designing, building and implementing configuration management systems in a fast-paced MSP environment.
Responsibilities
· Lead the definition, planning, implementation and governance of the Asset & Configuration Management processes and associated policies
· Design and deliver a logical and physical CMDB model enabling service mapping and lifecycle tracking.
· Collaborate with tooling teams to configure CMDB and asset modules within our ITSM platform
· Establish and document full lifecycle processes for hardware and software asset management
· Define and implement controls to ensure software licence tracking and compliance
· Develop processes to regularly audit and reconcile the CMDB ensuring data accuracy and integrity
· Conduct regular reviews of asset and configuration processes, identifying areas for improvement and implementing necessary changes
· Work closely with stakeholders to create reports and dashboards on asset utilisation, compliance, and configuration data
· Provide training and support to team members on asset and configuration management best practice

Key Requirements:
· ITIL v4 certification is essential.
· Demonstrable experience leading Asset & Configuration Management initiatives at scale
· Proven ability to deliver CMDB and asset management solutions · Strong knowledge of Software Asset Management (SAM) principles including licensing models
· Hands on experience of ServiceNow and discovery tooling
· Strong understanding of ITIL principles and best practices.
· Excellent analytical and problem-solving skills.
· Exceptional communication and interpersonal skills.
· Ability to work effectively under pressure and manage multiple priorities.
Desirable Skills:
· ITIL v4 HVIT Certification
· ITIL v4 CDS or PIC certification
· SAM Certification (BCS, ITAM).
· Knowledge of SaaS Management, Cloud Licensing, consumption tracking
· Understanding of Compliance Frameworks (ISO 19770)
· Understanding of cybersecurity principles and practices.