ASB Housing Officer

You will work alongside our Housing Officers, Community Services, the Police, Social services and other Partner Agencies to deliver a robust, proactive, and tenant-focused ASB service. This role plays a key part in ensuring our communities feel safe, supported, and well-served. As our ASB Officer, you will take responsibility for the effective investigation and end-to-end case management of a wide range of ASB concerns, ensuring each case is handled professionally, sensitively, and in line with best practice. This vacancy would give you the ideal opportunity to provide a front-line response and support Council tenants that report serious anti-social behaviour, domestic abuse, safeguarding and other community safety issues.,

• Triage all ASB complaints, assess levels of risk, and agree appropriate action plans with both victims and perpetrators.
• Carry out thorough investigations to understand the root causes of behaviour and identify suitable interventions.
• Work closely with colleagues across Housing Services.
• Liaise with statutory and voluntary partner agencies to support timely and effective case resolution.
• Ensure that all victims and perpetrators receive appropriate advice, safeguarding, and support throughout the process.
• Maintain accurate case records and contribute to continuous service improvement.
  
  The Waverley Housing team has created an exciting new opportunity to lead on the management of Anti-Social Behaviour (ASB) cases, and we are looking for an experienced and motivated ASB Officer to join us., Has experience managing ASB cases or similar investigative work.
• Is confident working with residents, often in sensitive or challenging circumstances.
• Can act decisively, professionally, and with empathy.
• Works effectively with a range of partners and internal teams.
• Is organised, resilient, and committed to achieving positive outcomes for our tenants.
  
  From April 2027, Guildford Borough Council and Waverley Borough Council will become part of the new West Surrey unitary council, following the government's confirmed plans for local government reorganisation across Surrey. This change will see the current twelve councils replaced by two new authorities, East Surrey and West Surrey, with West Surrey taking responsibility for the areas currently served by Guildford, Waverley, Runnymede, Spelthorne, Surrey Heath and Woking.
As we move towards this transition, our focus remains firmly on delivering high-quality, value-for-money services and staying true to our shared organisational values of Collaboration, Wellbeing, Trusted, Value for Money and Professionalism. We recognise that any period of organisational change can bring questions, particularly regarding future structures and working arrangements. Throughout this process, we are committed to supporting our colleagues with transparency and care prioritising wellbeing, maintaining a trusted and open dialogue, and ensuring continued access to learning and professional development opportunities. While the exact shape of the new West Surrey Council beyond 2027 is still being developed, joining us now means becoming part of an organisation where collaboration thrives and where your contribution will directly influence one of the most significant local government transformations in decades. You'll gain valuable experience, play an active role in shaping the future of public services across West Surrey, and work within a team committed to professionalism and delivering outstanding outcomes for our communities. Together, we will ensure a smooth transition and continue to deliver exceptional services for residents both now and into the future.

In return for your valued contribution, we can offer you a competitive benefits package which includes hybrid working and agile working policies, training and development opportunities, generous annual leave and flexi time, free onsite parking, an employee assistance scheme and membership of the Local Government Pension Scheme. You can find out more about working at Waverley and our benefits by visiting -