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ASB Customer Contact Advisor

Morgan Sindall Property Services, Milton Keynes

ASB Customer Contact Advisor

Salary not available. View on company website.

Morgan Sindall Property Services, Milton Keynes

  • Full time
  • Temporary
  • Onsite working

Posted today, 16 Sep | Get your application in now to be one of the first to apply.

Closing date: Closing date not specified

Job ref: 857f4121182c4c78970206fb67d200ec

Location ref: Milton Keynes

Full Job Description

  • Act as the first point of contact for ASB, neighbourhood management and wider customer enquiries, providing a professional and empathetic service.
  • Triage and risk assess enquiries, create accurate cases, agree actions and allocate them to the appropriate teams.
  • Respond appropriately to safeguarding and domestic abuse disclosures, escalating concerns in line with Amplius policies and procedures.
  • Meet performance standards for call handling, communication timescales and customer satisfaction, while maintaining accurate records.
  • Use customer feedback and call monitoring to identify opportunities to improve services, encourage digital channels and support smarter ways of working.
  • Keep knowledge up to date across ASB, safeguarding, domestic abuse and other service areas through training, coaching and ongoing development.

    A Level 3 QCF recognised housing management qualification, or willingness to work towards it.
  • Experience working in a customer service or contact centre environment, including handling sensitive or complex calls.
  • Knowledge of customer service best practice, safeguarding responsibilities, domestic abuse procedures, confidentiality and data protection.
  • Experience accurately recording case information using CRM or case management systems, with confidence using Microsoft Office applications.
  • Strong communication, problem-solving and triage skills, with the ability to assess risk, prioritise effectively and remain calm during challenging conversations.
  • A customer-focused, empathetic and resilient approach, with the ability to work collaboratively, take ownership and commit to learning and development.
    • Important - Right to work in the UK is an essential requirement. We do not provide sponsorship.

    We're one of the largest housing providers across the Midlands, East and Southeast of England. We own and manage more than 37,000 homes and deliver a range of specialist housing and home ownership options. We're driven to have a positive impact on people's lives and provide affo...

Direct job link

https://www.jobs24.co.uk/job/asb-customer-contact-advisor-127404881
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