Area Service Manager

As an Area Service Manager, no two days are ever the same. You'll be at the heart of our communities, owning your patch and making a visible difference to people's lives. From managing tenancies and lettings to shaping safer, stronger neighbourhoods, you'll work proactively to resolve issues, drive improvements and deliver a great customer experience. This is a hands-on, people-focused role where you'll collaborate with colleagues and partners, influence change on the ground and see the real impact of your work. It's challenging, fast-paced and incredibly rewarding. As an Area Service Manager, a typical day might include:

• Proactively managing tenancies and taking the necessary enforcement action.
• Dealing with all aspects of the allocation and letting process.
• Coordinating mutual exchanges, successions, or other tenancy changes.
• Carrying out regular neighbourhood audits and developing neighbourhood plans to improve the communities we work.
• Working closely with other departments including Income Management, Safer Communities and Asset Management.
• Ensuring that safeguarding and support concerns are identified, reported and actioned.
• Assisting in ensuring we are compliant with our heating and electrical servicing activity, and following relevant processes and protocols.
• Health and safety inspections and checks of our schemes and blocks.
• Engaging with customers to improve the area they live, and the services we offer.
• Liaising with partners, agencies and stakeholders.
• Accurately updating the housing management system, along with the systems and portals of our partners.
• Playing an active role in corporate projects or groups.
  
  Proven housing experience, with a well-developed knowledge of housing management practice and legislation.
• Computer literate with a good working knowledge of software such as word and excel - you will need to use these to do the job.
• A strong customer focussed approach both externally and internally.
• Be committed to working as part of our team.
• Be motivated, adaptable, determined, and able to work on your own initiative to resolve problems and achieve positive solutions.
• Strong communication, negotiation and influencing skills.
• Resilience. Working in social housing is a challenging but rewarding career, you'll be helping to bring real change to our customer's lives.
• You will hold or be working towards a Chartered Institute of Housing Professional Qualification or equivalent.
What will make you stand out from the crowd:
• Enthusiasm and passion for delivering outstanding customer service.
• New ideas to challenge the way of doing things.
• Positivity and the ability to embrace change.
• A drive to achieve excellent results.
• Solution driven with the ability to analyse complex issues and develop and deliver effective and positive outcomes.
  
  Generous holiday entitlement - 25 days annual leave - increasing by one day per year to max 30 plus bank holidays
• Pension contributions up to 10%
• The opportunity to undertake professional training, funded by us.
• One days paid leave a year for volunteering work (in addition to your Annual leave entitlement)
• Staff benefits with Paycare - A health and benefits scheme giving you support and contributions towards various health benefits such as counselling, eye tests, vaccinations and much more
• Benefits with Acis Perkz - a discount scheme giving you savings off hundreds of schemes including discounts on your coffee, weekly shop, days out and much more!
• Employee recognition scheme, where we celebrate and award our Stars within Acis, including gift vouchers
• Long service awards for our loyal employees
• Cycle to work scheme
• Employee Assistance Programme to give you confidential advice and support, when you need it
• Professional membership subscription to support your continuous professional development
• Death in service benefit as part of our pension scheme