Area Senior Service Manager

We are looking for exceptional leaders to join our Housing Management Service as Area Senior Service Managers. These pivotal roles are responsible for leading locality-based housing teams, delivering high-quality, resident-focused services and driving improvements across Birmingham's neighbourhoods. Reporting to the Head of Locality Services, you will lead multidisciplinary teams, oversee housing management operations across your area, and work closely with residents, elected members, partners and stakeholders to ensure services are responsive, efficient and aligned to local priorities. You'll play a key role in shaping neighbourhood services, delivering business objectives and ensuring excellent outcomes for tenants and communities across the city. What You'll Be Doing

• Leading and inspiring large multidisciplinary teams to deliver excellent housing management services and achieve key performance targets.
• Developing and delivering locality business plans, neighbourhood plans and local service priorities that improve outcomes for residents.
• Building strong relationships with residents, community groups, elected members and partner organisations to drive local improvements.
• Overseeing estate inspections, local service contracts, caretaking services and tenancy management activity across your area.
• Using performance data, customer insight and resident feedback to identify opportunities for service improvement and shape future delivery.
• Managing budgets and resources effectively to ensure value for money and high-quality service delivery.
• Supporting organisational change, continuous improvement and cross-service collaboration to achieve strategic objectives., This is an opportunity to play a leading role in one of the largest housing services in the country, helping to shape the future of housing management across Birmingham.
• Lead services that directly impact thousands of residents and communities across the city.
• Influence strategic housing priorities and contribute to the future direction of City Housing.
• Manage diverse teams and services with significant scope for innovation and improvement.
• Work alongside passionate colleagues committed to delivering excellent public services.
• Access ongoing professional development and leadership opportunities.
• Be part of a council-wide transformation programme focused on improving outcomes for residents.
• Enjoy flexible working options and a strong commitment to equality, diversity and inclusion.
Key Information This role requires an Enhanced DBS check for Adults and Children and may involve attending evening or weekend resident meetings, as well as responding to major incidents outside normal working hours when required. A full driving licence and access to a vehicle are essential. Please upload your up-to-date CV via the attachments part of your application, this is required for shortlisting. Unfortunately, we cannot consider any applications without a CV attached We encourage applications from people of all backgrounds and aim to have a workforce that represents the communities we serve. Our data tells us that for this level of role, ethnic minorities are underrepresented and therefore we will use positive action to support us to achieve diverse shortlists. This may mean that recruitment times are a little longer, but we think this is worth it to achieve our aim. Birmingham City Council is an accredited Disability Confident Leader employer, and we are committed to employing, retaining and developing all of our people. We want to ensure your recruitment journey with us is a positive and equitable one, so please let us know if there are any reasonable adjustments, additional support, accessibility needs, or if there is any way in which we can support you through your application.

We're looking for a visible and engaging leader with substantial experience of managing housing services and delivering results in a complex operational environment.,
• Significant experience leading large, multidisciplinary teams within a housing management or customer-focused service environment.
• Strong knowledge of housing legislation and housing management best practice.
• Experience of developing neighbourhood initiatives and delivering improvements for local communities.
• A track record of using performance data and insight to improve services and drive operational performance.
• Excellent stakeholder management skills with the ability to influence and engage senior leaders, residents and partners.
• Experience of managing budgets, resources and competing priorities within a demanding environment.
• A proven ability to lead teams through change whilst maintaining high levels of performance and customer service.
  
  Working for Birmingham City Council is more than just a job; it's about making life better for the 1 million plus people who live and work in the city., The Council is a fantastic place to work. You will find an organisation that is both challenging and supportive; with a leadership impatiently adventurous in its pursuit of excellence.
There is a clear vision which is ensuring that the Council is working for communities today and building for tomorrow, we focus our resources on five key priorities:
• A Prosperous Birmingham: through a focus on inclusive economic growth, tackling unemployment, attracting inward investment, and maximising the benefits of the Commonwealth Games.
• An Inclusive Birmingham: through a focus on tackling poverty and inequality, empowering citizens, promoting diversity and civic pride, and supporting and enabling all children and young people to thrive.
• A Safe Birmingham: through a focus on making the city safer, safeguarding vulnerable citizens, increasing affordable housing, and tackling homelessness.
• A Healthy Birmingham: through a focus on tackling health inequalities, encouraging physical activity and healthy living, supporting mental health, and improving outcomes for adults with disabilities and older people.
• A Green Birmingham: through a focus on street cleanliness, improving air quality, continuing the route to net zero, and becoming a city of nature.
We see the Council's role as providing strategic leadership - that's being able to visualise a new future for the city and equipping others to share our vision. We want to ensure the provision of services for all, so we can support those least able to support themselves by working with partners and putting citizens and neighbourhoods at the heart of our decision-making. We are always looking for people who put the customer at the centre of their approach, with a commitment to excellence to help us achieve our vision. We will support you to develop and thrive in your role, building a pathway for long-term success, with lots of development opportunities, such as apprenticeships.

In return, we offer you excellent terms and conditions, generous annual leave, a great pension scheme, well-being support, annual travel passes and discounts at a number of city centre establishments.