Area Manager - London - London

As an Area Manager, you'll lead Community Housing Managers across mixed tenure stock, delivering a responsive, high quality housing management service. Working within our Anchor & Circle model, you'll collaborate closely with Anchors, internal teams and external partners to sustain tenancies, manage risk and create thriving communities. You'll own performance and outcomes across your area, overseeing services such as ASB, income recovery and tenancy management. You'll develop and lead an agile team, contribute to business planning, ensure compliance across housing, estates and fire safety, manage budgets and drive continuous improvement through customer insight and partnership working. You'll also represent the service in strategic forums and deputise for regional leads when needed.

You're an experienced housing leader, confident managing teams and services across a regulated, mixed tenure environment. You understand the value of strong Anchor & Circle working and build effective relationships with colleagues and partners to deliver shared outcomes. Please see essential criteria below:

• Proven experience managing and developing a Housing team delivering responsive, mixed tenure housing management services including income recovery, ASB, tenancy sustainment , complaints and customer engagement.
• Strong operational leadership skills, with a track record of managing KPIs, monitoring performance, solving problems and coaching teams to deliver positive outcomes, high customer satisfaction and continuous service improvement.
• Demonstrable ability to manage risk and resources effectively, including housing compliance, safeguarding, estate services and fire safety obligations, alongside managing budgets and service charges to achieve value for money.
• Demonstrable experience applying housing law, regulatory and statutory requirements across tenancy, leasehold, ASB and estate management. Hold a CIH Level 4 qualification in Housing Management (or equivalent), or be willing to work towards one
  
  We are a large diverse and ambitious business, which will give you all the challenge you could wish for.
We know that there's always more we can do to make you smile, that's why we offer a comprehensive benefits package with each role, yours will include:
• Competitive salary, with a salary review yearly
• Pension with matched contributions up to 7%
• Excellent holiday package - up to 35 days annual leave with the option to buy or sell leave
• Cashback plan for healthcare costs - up to 500 saving per year
• A bonus scheme for all colleagues at 2%
• Training and development
• Extra perks including huge discounts and offers from shops, cinemas and much more
Safeguarding At Places for People, safeguarding is everyone's responsibility. We are committed to creating safe communities for our customers and colleagues by protecting children, young people, and adults at risk from harm, abuse, and neglect. We follow robust safeguarding policies and procedures, ensuring all employees, volunteers, and contractors uphold the highest standards of safeguarding and accountability. Our recruitment process includes pre-employment checks, including Disclosure and Barring Service (DBS) checks where applicable, to promote a safe and secure working environment. By joining Places for People, you are expected to contribute to our safeguarding culture, following our policies and reporting concerns to protect those in our communities