Area Housing Manager

We're recruiting an Area Housing Manager to join our Neighbourhoods service and help us provide a high-quality housing service for residents across Milton Keynes. You'll lead and develop a team of housing professionals, helping them manage and sustain tenancies, resolve complex housing issues and deliver positive outcomes for residents. JE2290 Area Housing Manager This is a rewarding management role where you'll combine your housing expertise with confident leadership, sound decision-making and a strong focus on service improvement. Our wider aim at Milton Keynes City Council is to make our city a better place to live, with delivering decent, affordable homes among our priorities. What Makes Us Milton Keynes City Council You'll work closely with colleagues, residents and partner organisations to make sure services are joined up, responsive and focused on what matters to local people. Site-Based role This is a Site-Based role, and you'll be expected to work from the designated workplace. Interviews for this role will be held on 10th December 2026,

• Lead, coach and support a team of housing professionals, setting clear expectations and helping colleagues deliver a consistently high-quality service.
• Manage performance, resources and complex people issues effectively, while ensuring the service meets social housing regulation and consumer standards.
• Oversee complex tenancy, social and complaint cases, helping your team reach timely resolutions and learn from situations where things have gone wrong.
• Make sure housing services comply with relevant legislation and statutory guidance, while keeping up to date with national policy and changes affecting local government.
• Use performance information, audits and housing management systems to monitor quality, identify improvements and support strong operational performance.
• Build productive relationships with residents, colleagues and partner organisations, and deputise for the Housing Operations Manager when required.
  
  A Chartered Institute of Housing Level 4 qualification, or an equivalent level of knowledge and experience, is essential, alongside a detailed understanding of housing legislation, statutory requirements and social housing regulation.
• Bringing strong housing knowledge, you'll understand the current and emerging issues facing social housing and the effect these can have on residents.
• With proven experience of building collaborative relationships, you'll be comfortable working with residents, colleagues and partners and handling complex situations constructively.
• A confident and supportive leader, you'll know how to motivate a team, earn the respect of colleagues and maintain high standards when priorities compete.
• Clear communication and strong negotiation skills will help you explain complex or sensitive issues, resolve problems and build productive working relationships.
Full UK Driving Licence and access to a vehicle To be successful in this role, you'll need a full UK driving licence and access to a vehicle. If we offer you the role, we'll ask you to provide evidence of your driving licence and vehicle insurance, including cover for business use. We're unable to confirm an appointment until these documents are received. As part of the pre-employment checks, should you be offered the role, we'll carry out a Basic Disclosure and Barring Service (DBS) check.

Milton Keynes City Council is a large, modern and financially stable employer with around 2,500 people working across our eight areas. Together we provide local residents and businesses with a wide range of important round-the-clock services and aim to make our city a better place to live. We work hard because of the demands placed on us, like protecting children from harm or preventing homelessness. However, working for the city is always rewarding and everyone has the opportunity to make a real difference. We welcome applications from individuals of all backgrounds and lived experiences. Milton Keynes City Council is committed to building an inclusive workforce that reflects the diversity of our community. We actively encourage applications from candidates who bring a range of perspectives, particularly those from underrepresented groups. We are proud to have signed up to the Social Care Workforce Race Equality Standard (SC-WRES), a continuous improvement programme designed to help social care organisations achieve anti-racist workplaces. Our commitment means we are actively working to identify and address inequalities, improve representation in leadership, and ensure fair treatment and opportunity for all colleagues in Adult Services. [skillsforcare.org.uk] We offer great training and support and because of the size and scale of the organisation there are always new opportunities to explore when it's time for a new role. Please note that this role is not eligible for visa sponsorship. Applicants must already have an independent and unrestricted right to work in the UK, without the need for employer sponsorship now or in the future.


• Great holiday benefits - most roles include 28 days annual leave every year on top of public (bank) holidays, increasing to 32 days after five years. In addition, there is a holiday purchase scheme allowing staff to purchase up to 5 additional days of leave each year.
• Excellent pension - everyone who works for us can join the national Local Government Pension Scheme, widely regarded as one of the best available.
• A full range of family friendly policies including enhanced maternity, adoption and paternity support and a childcare subsidy.
• Access to an award-winning employee benefits programme that includes a health cash plan, a low-cost bike purchase scheme as well as high street discounts and money off entertainment and travel.
• Salary sacrifice car scheme - eligible employees can lease an electric or low-emission vehicle at a reduced cost through salary sacrifice, subject to National Minimum Wage and other eligibility requirements.
• Blue Light Card - employees working within social care can qualify for an additional range of discounts from national retailers and local businesses.
Why join us? Along with more on our Benefits, discover why Working at the City Council could be the right move for you here Working at the Council | Milton Keynes Our roles are either designated 'site based' or 'home based'. 'Site based' roles can include up to two days a week working from home whilst 'home based' roles are based at home four days a week. Of course, managers designate which category roles are in based on the needs of the service and the circumstances.