Arcade Customer Service Apprentice (Arcadia Darlington)

Introduction

Arcadia Darlington seek a Customer Service Practitioner Level 2 Apprentice. Support guests across VR stations, racing sims, Xbox/PlayStation zones, Escape Rooms, parties and our Bar/Café. Learn great customer service, safety, teamwork and venue operations in a fun, fast-paced setting.

About the Employer

Arcadia Darlington is a multi‑level gaming and entertainment destination bringing an entirely new leisure experience to the heart of the town. Spread across two vibrant buildings on Skinnergate and High Row, Arcadia offers an unmatched mix of attractions including virtual reality stations, free‑roam VR adventures, high‑spec racing simulators, sports simulators, retro arcade classics, and modern Xbox and PlayStation gaming zones. Guests of all ages can enjoy the lively atmosphere while taking advantage of the on‑site bar and café, designed as a social hub for families, gamers, and groups to relax between activities.

In addition to its gaming floors, Arcadia has quickly become a top destination for celebrations with three children’s party packages, private party spaces, and a calendar of group events and after‑school activities. The venue blends cutting‑edge technology with nostalgic arcade energy, offering unlimited fun in a colourful, high‑impact environment built for exploration and excitement. Whether visiting for a quick session, a full family day out, or a birthday party to remember, Arcadia delivers a unique and immersive entertainment experience that keeps guests returning again and again.

What You'll Do

As an apprentice you will support guests across all activities, helping to create memorable experiences in a fun, fast‑paced environment while developing core customer service skills.

• Welcoming customers and providing excellent customer service
• Supporting guest check-ins, issuing wristbands, and managing general guest flow
• Assisting with arcade floor operations, including basic machine checks and resets
• Serving drinks and snacks at the bar under supervision
• Maintaining cleanliness and presentation of the bar, café and arcade areas
• Supporting birthday parties and group bookings, including room setup and hosting
• Assisting with queue management and time-slot organisation
• Helping set up and close down areas at the start and end of the day
• Following all health & safety and safeguarding procedures
• Helping guests navigate VR stations, simulators and gaming equipment
• Ensuring a welcoming, safe and inclusive environment for guests of all ages

Training Outcome

• Successful completion could lead to full-time employment and further training

Skills Required

• Communication skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills
• Presentation skills
• Logical
• Team working
• Creative
• Initiative
• Non judgemental
• Patience

Qualifications

• Essential - GCSE - English - 1+/G+
• Essential - GCSE - maths - 1+/G+
• Desired - GCSE - English - 4+/ C+
• Desired - GCSE - maths - 4+/ C+

Course Information

Course: Customer service practitioner (level 2)

Level: 2

Route: Sales, marketing and procurement

Apprenticeship Level: Intermediate

Working Arrangements

Working Week: Shifts are scheduled during the following hours: Tuesday to Friday: 3:00pm to 10:30pm Saturday: 9:30am to 10:30pm Occasional Sunday shifts may be required to support private parties.

Expected Duration: 1 Year

Training Provider: DARLINGTON BOROUGH COUNCIL