Apprenticeship Experience Manager

The Apprenticeship Experience Manager is a management role responsible for the operational management, quality assurance, and regulatory compliance of NU London's degree apprenticeship programmes within the Success Manager Team. Reporting to the Director of Business and Partnership Development & Apprenticeships, this post holder provides direct line management to the Success Manager team and holds accountability for programme compliance, learner success outcomes, and continuous quality improvement across the full apprenticeship portfolio.

This is a role that requires an experienced, credible manager who can operate with both managerial oversight and operational rigour. The post holder must bring demonstrable management experience, a strong understanding of the apprenticeship regulatory landscape (DWP/ESFA, Ofsted, OfS), and the confidence to make decisions, manage risk, escalate appropriately, and drive a culture of quality and accountability within their team.

The successful candidate will be expected to establish and embed structured management practices from day one - including regular quality audits, clear performance frameworks, escalation protocols, and data-led oversight of apprentice and employer engagement.

Employees are automatically enrolled in the University's pension scheme with a minimum 4% contribution. They may also join the Salary Sacrifice plan to make additional tax efficient pension contributions. The University matches 4% as standard, rising to 8% maximum for higher contributions. Employees can tailor their contributions with support from an appointed independent financial advisor.

Founded in 2012, Northeastern University London (formerly known as New College of the Humanities) has established itself as a prestigious higher education institution based in the heart of London. Northeastern University London is part of Northeastern University's Global Campus Network. Positioned as top ranking in the USA, Northeastern has campuses in Arlington, Boston, Charlotte, Miami, Oakland, San Jose, and Seattle in the USA, and Toronto and Vancouver in Canada.

After becoming part of Northeastern University's global network in early 2019, the University has undergone a period of rapid growth, having been granted Taught Degree Awarding Powers in February 2020 and moved to a new, state-of-the-art campus in 2021.

Northeastern University London offers a vibrant, collegiate community delivering broad and academically rigorous degree programmes, designed to equip graduates with the combination of skills and knowledge that are increasingly desired by organisations, employers, and society. It offers state of the art audio visual technology in its teaching and meeting spaces across the organisation.

About Business and Partnership Development & Apprenticeships

The Business and Partnership Development & Apprenticeships directorate leads the design and delivery of work-related learning.

The team currently delivers a growing portfolio of work-related learning programmes - predominantly Level 6 Apprenticeships and new Apprenticeship Units - across a portfolio spanning digital transformation, data science, artificial intelligence, transport planning and project management.