Apprenticeship - Customer Order Management Level 2

The Customer Order Management Apprentice role is a developmental position within the UK Customer Service business unit. During the apprenticeship you will work 5 days per week, inclusive of 1 day per week for study at Kirklees College. The working hours are Monday to Friday, 35 hours per week. On completion of this apprenticeship, you will obtain a Level 2 Customer Service qualification. For this particular role we are under a legal obligation to ensure that candidates have completed a (Standard) Background Check. The (Standard) Background Check consists of an identity check, a comprehensive 5-year history check covering employment, education and any gaps, and criminal record checks to be considered for this role. In this role, you will make an impact in the following ways:

• Representing the customer within the department in relevant meetings.
• Representing the client to the customer by communicating any potential changes in order requirements in a timely and appropriate manner.
• Undertaking analysis and identifying abnormal demand and report findings as necessary.
• Running and actioning required reports and distributing to relevant departments.
• Acting as an onsite representative to expedite parts to the warehouse.
• Being an active member of the customer support team and providing excellent customer care.
  
  Applicants must have achieved GCSE Grade 4/C or above in English and Mathematics, as well as Grade 4/C or above across all other subjects.
• Proactive Approach to all tasks taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.
• Customer focus with building strong customer relationships and delivering customer-centric solutions.
• Ensures accountability by holding self and others accountable to meet commitments.
• Communication skills, written & verbal. To be able to effectively express messages and ideas in a clear, organized and relevant manner for a variety of audiences.
• IT Skills with the knowledge and confidence to work on Microsoft Excel/Outlook and other IT forums.
  
  As an apprentice at Cummins, you will have the chance to develop your skills and knowledge in a supportive and dynamic environment. Our program is designed to provide a comprehensive learning experience that prepares you for a successful career in the industry.