Apprentice - Welcome Team Assistant

Introduction

You will learn how to deliver a professional onboarding experience while developing strong communication and organisational skills. You will gain practical experience in administration and reporting, build confidence handling enquiries and work towards your Level 3 Business Administration qualification.

About the Employer

About us Incorporated In 1992, Giant Group is a workforce management solutions provider, dedicated to transforming the way businesses manage their global contingent workforce. We’re proud to offer a scalable end-to-end solution, including vendor management, screening, timesheet, bill and pay as well as a range of global employment options. Our proprietary software combined with our award-winning support services is what sets us apart and everything we do has a focus on the client experience. We have a proven track record of enhancing operational efficiency and reducing costs for our clients, whilst helping them avoid risk and remain compliant. To understand more about Giant Group and our services please browse our website at: www.giantgroup.com

What You'll Do

• Responding to new employee enquiries via telephone, email and online channels in a timely and professional manner
• Completing onboarding administration accurately and supporting the preparation of monthly reports
• Supporting the Welcome Team with sales quotations and related administrative tasks
• Monitoring shared inboxes and distributing enquiries to the appropriate team members
• Gathering and reviewing relevant information to respond to product and service enquiries
• Complying with all relevant legislation, codes of practice and internal policies, including Information Security and Quality requirements

Training Outcome

• You have a number of career paths at Giant, including Welcome Team Advisors or moving into other operational, compliance, customer service or administrative roles across the wider Giant businesses
• You can achieve this by consistently meeting or exceeding your objectives, growing in your role and with great emphasis on how you demonstrate the Giant people values

Skills Required

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills
• Administrative skills
• Team working
• Initiative

Course Information

Course: Business administrator (level 3)

Level: 3

Route: Business and administration

Apprenticeship Level: Advanced

Working Arrangements

Working Week: Monday - Friday 9.00am - 6.00pm (rotational shift).

Expected Duration: 1 Year 6 Months

Number of Positions Available: 2

Training Provider: LIFETIME TRAINING GROUP LIMITED

This employer is part of the Disability Confident scheme, committed to employing disabled people.