Apprentice Warehouse / Customer Service Advisor

Introduction

We are looking for a hardworking, motivated, and reliable individual to join our busy motor parts branch as an apprentice. This is an excellent opportunity to begin a career in the automotive part's industry, working in a fast-paced environment where organisation and teamwork are essential.

About the Employer

Motor Parts Direct first opened it's doors in Kettering in 1999. We have an experienced, friendly team in every branch ensuring expertise in supplying the right part for your car. Despite the pandemic, 2020 was one of Motor Parts Direct’s busiest years with the opening of 20 new branches and no plans to stop there! We believe that our level of service provided within the motor industry should be experienced by as many people possible. Having built up the business to a network of over 176 branches, with 15 distribution centres, millions of pounds worth of stock and a fleet of over 1100 delivery vehicles, the company has set new standards in an industry all too often beset by promises that are not kept. As motor part suppliers are often competing to offer the same products as each other, the best way for a company to forge a point of difference is through the service they offer. Motor Parts Direct are the company to do just that. “We strive to ensure we develop our staff to provide a service level beyond our customer’s expectations. Our customers have a choice. We aim to be that ‘natural choice’.”

What You'll Do

As an apprentice, you will start in the warehouse, learning about motor parts, stock control, and warehouse operations. Over time, you will progress to the customer service side of the business while working towards your NVQ Level 2 Customer Service qualification.

Key Responsibilities

• Support the Branch Manager in motivating delivery staff and maintaining excellent customer service standards.
• Assist with sales, margins, costs, and overall branch performance according to company requirements.
• Help implement promotional strategies and activities.
• Support the management of cash, debtors, and stock systems in line with company procedures.
• Ensure company stock is correctly and safely stored in accordance with manufacturer specifications.
• Check and process all stock-related paperwork accurately.
• Participate in regular stock takes and report any anomalies to the Branch Manager.
• Assist with replenishing shop merchandise and maintaining a clean, professional branch appearance.
• Help manage the upkeep and condition of all equipment, fixtures, and fleet vehicles.
• Support the Branch Manager in managing costs, overheads, and profitability.
• Liaise with suppliers and partners as required.
• Monitor and report on slow-moving or redundant stock.
• Assist in maintaining health and safety standards and ensuring staff awareness and compliance with company policy and relevant legislation.

Training Outcome

Once completed, you will be able to move on to the next training course, which is Team Leading L3.

Skills Required

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills
• Presentation skills
• Logical
• Team working
• Initiative
• Non judgemental
• Patience
• Physical fitness

Course Information

Course: Customer service practitioner (level 2)

Level: 2

Route: Sales, marketing and procurement

Apprenticeship Level: Intermediate

Working Arrangements

Working Week: Monday - Friday 8am -5pm.

Expected Duration: 1 Year 6 Months

Training Provider: PROFESSIONAL DEVELOPMENT AND TRAINING LTD