Apprentice Ward Clerk

We have an exciting opportunity to join the team at Queens Hospital GITU/HDU Critical Care Unit as an Apprentice Ward Clerk. Applicants should have excellent communication skills, both written and verbal and good organisational skills. They should be computer literate and be able to work well under pressure to meet deadlines. The main duties of the job will be to provide a comprehensive and efficient clerical/administrative support to nursing and medical staff. This includes ensuring the patients' medical notes are tidy and organised, Nursing documentation is available, answering phone calls and supporting the caller, ensuring administration of the patient is in order on the IT systems and ordering stock as required. You will also promote and encourage a caring and sympathetic environment for patients, relatives and staff ensuring that high standards of service are continually maintained.

You will work as member of a wider team in the Critical Care unit, covering the other Critical Care units Jubilee, KGH and Neuro Critical care when needed.

Alongside the role you will complete the Level 2 Customer Service Practitioner apprenticeship. If you already hold a Customer Service qualification at Level 2 or above, then you are not eligible to apply for this post.

Please read the advert and Job Description carefully before applying, ensuring that you clearly demonstrate how you meet the criteria in the person specification., Ensure that all work related to the apprenticeship is completed in the given timeframe. This includes attendance at all workshops, meetings with your Education Coach and all written assignments. Answer telephone calls and deal with queries appropriate to the role; referring all other queries to a suitable member of staff. To contact patients to notify them of appointments if requested by Nurse in Charge To relay telephone messages to staff when necessary. Use of the Electronic Patient Record Admit and discharge all patients on the Electronic Patient Record within 24 hours of their appointment.

We're an organisation that is getting better and better and our improvements are driven by a determination to deliver care we're proud of and our patients are happy with.

They are benefitting from a new electronic patient record (we were the last acute trust in London to introduce one) and our maternity services have been rated good by the Care Quality Commission.

We operate from two main sites - KGH in Goodmayes and Queen's Hospital in Romford. We have two busy emergency departments with more than 346,000 people visiting them last year. We're campaigning to secure the £35m we need to transform the A&E at Queen's and get rid of corridor care.

We're proud of our regional Neurosciences Centre, Radiotherapy Centre and Hyper Acute Stroke Unit. We're also part of the North East London Cancer Alliance.

We run a Women's Health Hub in Ilford; an Ageing Well Centre in Hornchurch; and Community Diagnostic Centres (CDC) at Barking Community Hospital and at St George's Health and Wellbeing Hub. These CDCs are open 12 hours a day, 7 days a week.

Be 18 years old or over

Have the right to work in the UK with a visa status that covers the duration of the apprenticeship programme

Have been ordinarily resident in the UK for the past 3 years

We welcome applications from those with lived experience of the care system.

The majority of our 8,400 staff - who come from 146 different countries - live in the three diverse London boroughs we serve and are from black, Asian and minority ethnic groups. Many can work flexibly and more than 400 of them are on our Ofsted accredited apprenticeship programmes. We're proud to be a London Living Wage employer.