Apprentice Property Administrator

Introduction

The  Apprentice Property Administrator role is an excellent opportunity to learn about Property, Regeneration and Climate Action.  

With a wide range of responsibilities, the apprentice will provide high quality customer service to residents and administrative support to the property team. 

About the Employer

At Mole Valley District Council, we are focussed on delivering high quality, value for money services, both in-house and through partnerships for Mole Valley’s residents and businesses. We are one of 11 councils in Surrey and work closely with Surrey County Council. You can read more about our key projects and our teams to give you a sense of how we work and what we work on.

What You'll Do

After completion of 'on the job training' the apprentice will:

Provide a comprehensive and professional administrative support service to the Property, Regeneration and Climate Action team, assisting leaders, managers, staff and tenants at Pippbrook Offices. This will include:

• Inputting property details and uploading documents onto the property software system
• Raising Purchase Orders and invoices
• Reporting property maintenance issues on the system
• Liaising with property maintenance contractors
• Monitoring safety certificates and renewing where necessary
• Supporting the Team, including chasing up arrears, running and reporting on rent collection stats  
• Arranging property inspections, and processing and distributing the reports
• Tagging up keys
• Administering Money Laundering ID checks
• Assisting with the preparation, of plans and drawings suitable for planning applications or lease documentation, under appropriate supervision
• Undertaking land registry searches and filing information

To manage queries and information from internal and external customers efficiently and effectively via email, telephone, and face to face. This will be under appropriate supervision, following agreed procedures and escalating issues where guidance or approval is required.

Monitor the Property inbox and provide back up support to the Facilities Management Helpdesk if needed.

Training Outcome

To learn about how the Council and service operates and contribute to the day-to-day administrative work of the team.

To engage in and complete a programme of work, study and training designed to develop the skills and abilities of the apprentice to achieve an Advanced (Level 3) diploma in Property Business Administration. 

Skills Required

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills
• Administrative skills

Qualifications

• Essential - GCSE - English - 4-9
• Essential - GCSE - Maths - 4-9

Course Information

Course: Business administrator (level 3)

Level: 3

Route: Business and administration

Apprenticeship Level: Advanced

Working Arrangements

Working Week: 37 hours per week (6 hours spent on studying), Monday to Friday. Shifts to be confirmed.

Expected Duration: 1 Year 9 Months

Training Provider: WAVERLEY BOROUGH COUNCIL