Apprentice POD Administration Clerk

Introduction

The Apprentice POD Administration Clerk will support the transport and administration teams by helping to process, check, scan, file and update Proof of Delivery documents. The role is designed to provide practical office and transport administration experience while working towards a recognised apprenticeship qualification.

About the Employer

With over 40 years’ experience in the industry, Ramage can provide a complete solution for the daily management of your palletised freight. We have gained an invaluable understanding that the core values of our business are our Customers. At Ramage we appreciate that not all businesses are the same. Our commitment in gaining a personal understanding of our customer’s requirements and people, is at the forefront of what we do and ethos. We take great pride in the responsibility & trust placed in us and handle goods with the greatest of respect, care and integrity. Our team in every aspect of our company, continuously endeavour to provide an unrivalled level of Service and Customer Care. You can Rely On Ramage!

What You'll Do

Collect, check and organise Proof of Delivery paperwork.

Ensure PODs are accurate, complete and match relevant delivery information.

Scan, upload and electronically file POD documents.

Update internal systems with POD information.

Follow up missing, incomplete or unclear PODs with drivers or office staff.

Maintain accurate paper and electronic filing systems.

Assist with matching delivery paperwork to customer or job records.

Support the transport office with general administration tasks.

Customer and Internal Communication

Answer basic queries from colleagues, drivers and customers under supervision.

Communicate politely and professionally by phone, email and in person.

Pass customer queries or issues to the appropriate member of staff.

Assist with preparing information for customer invoicing or delivery queries.

General Office Support

Help maintain accurate records and documents.

Photocopy, scan, print and file documents as required.

Support the administration team with daily office duties.

Assist with data entry and checking information for accuracy.

Help ensure paperwork is processed in a timely manner.

Follow company procedures for confidentiality and data protection.

Training Outcome

Opportunity to progress into a full time position

Skills Required

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Administrative skills
• Initiative

Qualifications

• Desired - GCSE - English - 4/C Minimum
• Desired - GCSE - Maths - 4/C Minimum

Course Information

Course: Business administrator (level 3)

Level: 3

Route: Business and administration

Apprenticeship Level: Advanced

Working Arrangements

Working Week: Monday to Friday 9am to 5pm

Expected Duration: 1 Year 6 Months

Training Provider: ZENITH TRAINING LIMITED