Apprentice Planning Officer

You will be supporting the Planning Officers with the effective planning and co-ordination of the repairs service. To maximised productivity, ensuring appointment are made and kept and right first time across our in-house operational resource. Sustaining a strong customer focus, ensuring service standards are maintained to increase customer satisfaction. What you'll be doing as an Apprentice at Great Places....

• Proactively manage repairs for in house operatives to maximise productivity and reduce/recover out of target jobs.
• Ensure appointments are made and kept within agreed service standards and KPI's, keeping customers informed with any changes to the schedule within a timely manner.
• Schedule jobs based on priority, skill set, availability, location and customer needs, utilising relevant contractors when required.
• Update housing management and scheduling systems with accuracy in record keeping in real time.
• Point of contact for colleagues for repair related queries ensuring effective use of the telephony system for both inbound and outbound calls with a professional manner.
• Maintain a strong customer focus to promote excellence in customer satisfaction and enable first time fix resolution wherever possible.
• Working to support the wider planning team as and when required, How we support you and your career at Great Places....
• A fully accredited apprenticeship/ qualification plus additional short qualifications to aid in your development
• Full equipment to help you perform best at your role
• Dedicated time each week for studying and learning
• Mentorship and line management from senior professionals
• A warm, inclusive team where your ideas and growth matter
• Opportunities to shadow across the business and contribute to the social housing sector
• Access to our Growing Greatness talent programme including workshops, networks, and development activities
• Support from our Emerging Talent and Development Specialist which will include reviews, check-ins and the opportunity to discuss your progress
  
  A commitment to providing excellent customer service
• A team player who brings a positive, helpful attitude
• Someone who is flexible and adaptable
• A good listener who takes pride in detail and follow-through
• Someone open to learning and developing their skills and experience
• Someone who demonstrates Initiative
What you'll need….
• Curious, can-do attitude and a desire to make a difference
• Commitment to completing your apprenticeship and engaging with the Growing Greatness development programme
• Excellent written and verbal communication skills
• Keen eye for detail and good organisational skills
• GCSEs (or equivalent) in English and Maths at Grade C/4 or above would be beneficial
• Comfortable using Microsoft Office tools (Outlook, Word, Excel)
• Ability to work as part of a team, as well as using your own initiative and time management skills to deliver tasks on time
• Commitment to observe and comply with all policies / procedures / working practices / regulations and in particular Great Places Equality and Diversity Policy, Health and Safety Policy and Safeguarding Policy
  
  Great Places Housing Group exists to improve the lives of the people living in our 25,000 homes across the North West and Yorkshire. We are much more than just a landlord, providing a wide-range of services and promoting partnership work to create vibrant, sustainable communities.
You can find details of our story, our vision and our values . At Great Places, we are committed to using inclusive hiring practices. By embracing diversity and difference, we enrich our teams with varied perspectives, drive, and innovation to create an environment in which everyone can thrive. We welcome applications from people of all identities, backgrounds, and cultures and are committed to fostering an environment in which everyone can be their authentic self; building a workforce that truly reflects the diverse communities we serve.

Pension DC Scheme (up to 10% contribution from both colleague and Great Places) WPA Healthcare auto enrolled at no contribution level with £1250 of savings available- option to increase & add on family members The Market Place High street, restaurant & supermarket discounts, gym memberships, cycle to work, smart tech loans and much more Annual Leave Start at 26 days annual leave, increasing up to 30 days within 5 years+ Bank Holidays Reward & Recognition You Count Rewards are individual reward's for going 'above & beyond' Help with transport We offer season ticket loans, an affordable way to purchase season tickets for public transport at discounted rates .