Apprentice Planning & Administration Officer

Introduction

Pursuing a Business Administration qualification within the Commercial Service Team, based at our Operational & Development Centre in Oldbury, presents an excellent opportunity to develop a high-quality customer service. If you have a genuine interest in supporting others, we would be delighted to hear from you.

About the Employer

Sandwell is a large, multicultural metropolitan borough situated in the heart of the Black Country, to the west of Birmingham, within the West Midlands conurbation and with a population of over 280,000. The Council is one of the largest employers in the Borough with employees in a variety of occupations, providing a comprehensive range of services. For more information about Sandwell Council’s apprenticeship programme and our recruitment process please visit our YouTube channel. Find out more information on Sandwell’s Values and Behaviours on the council’s webpage. For more information on careers in local government you can view a copy of the Local Government Career Guide.

What You'll Do

• Respond to staff enquiries from our Trades personnel, over the phone in person or via email, in a timely manner
• Utilise effective diary management skills to co-ordinate and schedule post work inspections for trades colleagues
• Record accurate financial details on our IT systems to maintain customer/stakeholder/ contractor information and produce reports and raise purchase requisitions
• Conduct a comprehensive data cleanse to ensure accuracy, consistency, and reliability across all reporting systems, including accurate entry of financial data
• Remain calm and professional whilst displaying an empathetic attitude as you are dealing with a diverse range of customers
• Work with team members to improve service delivery and customer satisfaction
• Effectively communicate with departments and colleagues, from all sources either by phone, email, or via request
• Be accountable for the quality of your work and take responsibility for maintaining and improving your knowledge and skills
• To comply with policies of Sandwell MBC including: Safeguarding, Health & Safety, Data Protection and Equality and Diversity

Training Outcome

• This apprenticeship is a fixed term 18 month contract and at the end you will gain a Level 3 Business Administrator Qualification
• However, the skills, knowledge and experience gained in this apprenticeship will allow you to gain future opportunities in the sector

Skills Required

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills
• Presentation skills
• Administrative skills
• Number skills
• Analytical skills
• Logical
• Team working
• Creative
• Initiative
• Non judgemental
• Patience
• Physical fitness
• Empathy & understanding
• Punctual & reliable
• Approachable & helpful
• Partnership working
• Data Protection Act

Qualifications

• Essential - GCSE - English - 9-4/A-C
• Essential - GCSE - Maths - 9-4/A-C
• Essential - Functional Skills - English - Level 2
• Essential - Functional Skills - Maths - Level 2

Course Information

Course: Business administrator (level 3)

Level: 3

Route: Business and administration

Apprenticeship Level: Advanced

Working Arrangements

Working Week: Monday to Friday, between the hours of 8.00am and 6.30pm with a minimum of 3 working days from the office.

Expected Duration: 1 Year 6 Months

Training Provider: ACCESS TRAINING (EAST MIDLANDS) LTD