Apprentice Nandoca

Introduction

A nanwhatnow? A Nandoca! That’s what we call those in our restaurant family. Our passionate team players, putting their heart, soul, and magical powers into serving up amazing food and drink, catering unforgettable customer experiences.

About the Employer

Ask people where Nando’s comes from and you’ll get a different answer every time. Portugal? Mexico? The UK?

The Nando's story started in 1987 in Rosettenville, a Portuguese neighbourhood in Johannesburg, South Africa.

Fast forward five years and Nando’s landed in the UK. Now, with over 460 restaurants (and counting), their PERi-PERi is a bestselling hot sauce and Nando’s has become as big a part of culture as drinking tea.

What You'll Do

As an Apprentice Nandoca (aka Team Member) at Nando’s, you will be working towards a Food and Beverage Team Member apprenticeship over the duration of 15 months, learning and growing in your role. We’ll give you training and development, support, coaching and help you build your own unique learning plan.

We believe growth is about more than just helping you to perform in your job, it’s about becoming a better person inside and outside of work.

You will make our customers feel valued as part of our family by creating a fun environment or them to enjoy. It's up to us to make sure our customers leave feeling happy, having had a really positive experience.

Your roles and responsibilities will include:

Front of house:

• Giving a warm welcome to our customers and make them feel at home
• Serve customers efficiently at the till – understanding their needs
• Serve amazing food to Nando’s high standards that make customers feel ‘Fired up’, ‘Wowed by the Experience’ and ‘Hooked for the Next Taste’
• Bring amazing food and drink to the table and make sure our customers have everything they need
• Manage takeaway customer experience
• Set up, maintain, hand over and close down a clean, safe, and fully operational workstation
• Handle deep cleaning to Nando’s high standards
• Follow all fire safety, health and safety, food hygiene and restaurant security measures

Back of house:

• Prepare, cook, and serve amazing food to Nando’s high standards and make customers feel ‘Fired Up’, ‘Wowed by the Experience’ and ‘Hooked for the Next Taste’
• Set up, maintain, hand over and close down and clean, safe, and fully operational workstation
• Handle deep cleaning to Nando’s high standards
• Follow all fire safety, health and safety, food hygiene and restaurant security measures

As well as fantastic training and development, we really care about looking after our Nandocas by offering a great range of benefits, which include:

• Free meal on every shift you work
• Flexible shifts
• Access to a great discount platform
• Discount on Nando’s for you and your friends and family (40% everyday)
• Internal development programmes to support your career development
• Regular regional parties and events
• Refer a friend incentive scheme

Training Outcome

• Developing our people is priority and we are keen to promote from within so there is huge opportunity to grow into bigger roles with more responsibility
• On successful completion of the apprenticeship there are opportunities to complete further apprenticeships with Nando’s

Skills Required

• Communication skills
• Attention to detail
• Customer care skills
• Team working

Course Information

Course: Food and beverage team member (level 2)

Level: 2

Route: Catering and hospitality

Apprenticeship Level: Intermediate

Working Arrangements

Working Week: Exact shift patterns to be confirmed.

Expected Duration: 1 Year 3 Months

Training Provider: LIFETIME TRAINING GROUP LIMITED