Apprentice Medical Receptionist / Care Navigator

Introduction

An exciting opportunity has arisen for an Apprentice Receptionist at Bridge End Surgery. This is an excellent opportunity to progress and grow within the practice for the right candidate who is enthusiastic and willing to learn new skills. The successful candidate will join a friendly and professional team.

About the Employer

Bridge End Surgery is a 3-partner practice, with 6 salaried GP’s, 1 Advanced Nurse Practitioner, 4 Practice Nurses, 1 HCA and a Reception and Admin team who look after the health needs of the local area.  We always ensure that our patients receive the very best care and service possible

What You'll Do

• Ensure an effective and efficient reception service is provided to patients and any other visitors to the Practice.
• Deal with all general enquiries, explain procedures and make new and follow-up appointments.
• Using your own judgment and communication skills to ensure patients with no prior appointment but who need urgent consultation are seen in a logical and non-disruptive manner.
• Explain Practice arrangements and formal requirements to new patients and those seeking temporary cover, and ensure procedures are completed.
• Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery.
• Enter requests for home visits into the clinical system, ensuring careful recording of all relevant details and where necessary, refer to the On Call Doctor.
• Action repeat prescription requests and ensure that they are ready for collection by the patient/pharmacy within 48 hours, in line with Practice protocol.
• Take action on clinicians’ requests for further information/patient contact information, etc. (including computerised practice notes), ensuring completion of all associated paperwork.
• Advise patients of relevant charges for private (non-general medical services) services, accept payment and issue receipts for the same.
• Prepare clinical rooms for surgeries, supply prescription forms and record numbers in use and ensure adequate supplies of consumables (including bottles, couch rolls, test request forms, etc.)
• Process incoming and outgoing mail according to practice protocol.
• Record actions taken in the patient record where appropriate or in accordance with practice protocols.

Any other administrative duties as necessitated by the needs of the practice.

Training Outcome

This role is initially for a fixed term with a view to becoming permanent for the right candidate.

Skills Required

• Communication skills
• Team working
• Initiative
• Punctual
• Flexible way of working
• Proactive
• Reliable
• Enthusiastic
• Keen to learn

Qualifications

• Essential - GCSE - English - 4
• Essential - GCSE - Maths - 4

Course Information

Course: Business administrator (level 3)

Level: 3

Route: Business and administration

Apprenticeship Level: Advanced

Working Arrangements

Working Week: Monday to Friday, and will be worked between 8.00am and 6.30pm.

Expected Duration: 1 Year 6 Months

Training Provider: ACCESS TRAINING LIMITED