Apprentice Medical Receptionist
Blackhall & Peterlee Practice, Hart, Hartlepool
Apprentice Medical Receptionist
£12,480 a year
Blackhall & Peterlee Practice, Hart, Hartlepool
- Part time
- Permanent
- Apprenticeship programme
Posted 1 week ago, 17 Jul | Get your application in now before you're too late!
Closing date: 31-07-2026 (In 7 days)
Job ref: None
Location ref: Hart, Hartlepool
Full Job Description
Introduction
Blackhall and Peterlee Practice are looking for a motivated, professional and enthusiastic individual to join their busy, friendly team.
The successful candidate will work towards their Business Admin Level 3 whilst in employment with the surgery.
About the Employer
Blackhall and Peterlee Practice aims to;
- To provide high quality, safe, professional Primary Health Care General Practice services to our patients
- To focus on prevention of disease by promoting health and wellbeing and offering care and advice to our patients
- To work in partnership with our patients, their families and carers towards a positive experience and understanding, involving them in decision making about their treatment and care.
- To be a learning organisation that continually improves what we are able to offer patients.
- To ensure all staff have the competency and motivation to deliver the required standards of care ensuring that all members of the team have the right skills and training to carry out their duties competently.
- To provide our patients and staff with an environment which is safe and friendly
What You'll Do
- Welcoming patients to the practice, booking and rearranging appointments, maintaining and monitoring the practice appointment system
- Care Navigation - Signpost patients to the most appropriate service (internally or externally)
- Deal with all general enquiries, explain procedures and make new and follow-up appointments
- Action medication queries / repeat prescription / online repeat prescription requests
- Using your own judgment and communication skills ensure that patients with no prior appointment but who need urgent consultation are seen in a logical and non-disruptive manner
- Chaperone patients as and when required
- Ensure all incoming and outgoing tasks are actioned appropriately and in a timely manner.
Training Outcome
Potential full-time employment with the surgery after successful completion of the apprenticeship
Skills Required
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Administrative skills
- Logical
- Team working
- Initiative
- Non judgemental
- Patience
Qualifications
- Essential - GCSE - English - 4 or above
- Essential - GCSE - Maths - 4 or above
Course Information
Course: Business administrator (level 3)
Level: 3
Route: Business and administration
Apprenticeship Level: Advanced
Working Arrangements
Working Week: Monday-Friday 09.00-15.30
Expected Duration: 1 Year 6 Months
Training Provider: EAST DURHAM COLLEGE