Apprentice Learning Support Administrator

Introduction

We are seeking an Apprentice to join our busy Learning Support team as an Administrator. This is an excellent opportunity to provide general office administration, including monitoring and maintaining the department’s shared mailbox and responding appropriately to enquiries.

About the Employer

Cheshire College – South & West is the largest provider of post-16 education in the region, offering exciting opportunities to over 11,000 learners and 1,000 Apprentices, who all have access to world-class facilities as a result of a £120m investment in the latest technology and real working environments, at modern Campuses in Crewe, Ellesmere Port and Chester.  

Cheshire College is a dynamic, high quality and financially robust College, which provides learners with the skills, experience and qualifications that will prepare them for their future career or higher-level study, encouraging them to become confident individuals who will make valuable contributions to businesses and the local economy.  

There is a fantastic atmosphere at our three Campuses in Crewe, Ellesmere Port and Chester, providing an environment to get involved in exciting activities and an opportunity for learners to make new friends.

What You'll Do

Key Responsibilities:

• Provide efficient and effective administrative support to the Inclusive Learning Adviser (ILA) teams and Learning Support Assistant Coordinator, ensuring the smooth day-to-day operation of Learning Support services across all campuses
• Support the Learning Support Assistant Coordinator in managing the administration of daily timetable changes for Learning Support Assistants
• Coordinate the scheduling and organisation of the EHCP Annual Review cycle, including room bookings and the collation and distribution of required documentation in line with statutory timeframes
• Maintain accurate and up-to-date tracking systems and databases to support statutory compliance, reporting requirements, and audit processes
• Collate, scan, and securely store learner documentation and evidence in line with data protection, GDPR, and confidentiality requirements
• Work consistently to a high level of accuracy, organisation, and attention to detail in all aspects of the role
• Deal with customers in a pleasant and effective manner, while reflecting the vision, mission and values of the college
• To attend regular meetings with the Manager and assessor and complete all components of the Apprenticeship Framework leading to an Apprenticeship Certificate in Business Administration

Training Outcome

Ability to progress onto a higher apprenticeship.

Skills Required

• Communication skills
• IT skills
• Attention to detail
• Customer care skills
• Problem solving skills
• Team working
• Non judgemental
• Patience

Qualifications

• Essential - GCSE - English - C/4
• Essential - GCSE - Maths - C/4

Course Information

Course: Business administrator (level 3)

Level: 3

Route: Business and administration

Apprenticeship Level: Advanced

Working Arrangements

Working Week: Monday - Thursday 8.30am - 5.00pm and Friday 8.30am - 4.30pm.

Expected Duration: 1 Year 6 Months

Number of Positions Available: 2

Training Provider: CHESHIRE COLLEGE SOUTH AND WEST