Apprentice Junior Support Engineer

Introduction

As an IT Assistant, you assist in maintaining the day-to-day tasks, whether it’s maintaining our servers or something which requires a little more problem solving. Having a hands-on approach comes natural to you as you enjoy the variety in the workload, responding to enquiries and treating each colleague as your customer. 

About the Employer

Pricecheck is a multi-award-winning global distributor and strategic partner for FMCG brands across health & beauty, grocery, household, and more.

We connect leading brands with markets using strategic insight, scale, and our multi-channel access.

We believe our people are our greatest asset and the driving force behind our success. We are always looking for ambitious individuals to join our team of over 370 to achieve simultaneous growth: advancing your career while making a real impact on us and our partners' success.

Whether you're looking for a new job or a long-term career, we are committed to your professional development. You’ll find a supportive, inclusive team environment, with real progression opportunities that match our company's ambition and energy. That’s why we’ve been certified as a Great Place to Work for the second year running.

Pricecheck is a multi-award-winning global distributor and strategic partner for FMCG brands across health & beauty, grocery, household, and more.

What You'll Do

• Day to day support to the wider Pricecheck team, monitoring Fresh Service tickets.
• Prioritising, progressing, and monitoring IT incidents and requests to ensure they are resolved within the agreed timescales.
• Liaising across departments to integrate IT solutions and provide varied assistance and support.
• Resolving desktop/laptop/printer/application issues and basic network/server troubleshooting with administration.
• Working independently or as part of a team to ensure the highest quality standards.
• Daily, weekly, and quarterly checks.
• Install and configure computer hardware operating systems and applications.
• Monitor and maintain computer systems and networks.
• Talk colleagues through various actions as required, either face-to-face or over the phone, to help set up systems or resolve issues.
• Troubleshoot system and network problems, diagnosing and solving hardware or software faults.
• Replace parts as required.
• Provide support, including procedural documentation and relevant reports.
• Support the roll-out of new applications.
• Set up new users' accounts and profiles and deal with password issues.
• Respond within agreed SLA within Fresh Service enquiries.
• Work continuously on a task until completion.
• Prioritise and manage many open cases at one time.
• Ad-hoc duties as required.

Training Outcome

Possibility of permanent employment upon successful completion of apprenticeship. 

Skills Required

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills
• Presentation skills
• Administrative skills
• Number skills
• Analytical skills
• Logical
• Team working
• Creative
• Initiative
• Non judgemental
• Patience

Qualifications

• Essential - GCSE - English - A*-C or 9-4
• Essential - GCSE - Maths - A*-C or 9-4

Course Information

Course: Information communications technician (level 3)

Level: 3

Route: Digital

Apprenticeship Level: Advanced

Working Arrangements

Working Week: Details of working week will be discussed at interview.

Expected Duration: 1 Year 6 Months

Training Provider: SHEFFIELD COLLEGE, THE