Apprentice IT Support Officer

We have an exciting opportunity for you to join the University of Oxford as an Apprentice IT Support Officer within the Department of Oncology. This varied and hands-on role offers the chance to develop technical IT skills while delivering a high-quality, customer-focused support service. Working across multiple departments and divisions, you will support the setup, maintenance and troubleshooting of IT equipment, systems and audio-visual services. You will gain experience providing first-line support to staff and students, assisting with device setup, network access, and resolving IT issues, while learning to manage multiple requests effectively. As part of a cohort of apprentices, you will contribute to a wide range of IT activities and projects across the University. About the apprenticeship As part of this role, you will undertake an Apprenticeship with Basingstoke ITEC, where you will complete an 18-month training programme leading to the ST0973 Information Communications Technician (Support Technician) Apprenticeship. For this apprenticeship, you will work at the University of Oxford - Department of Oncology at the Old Road Campus Research Building, at the Old Road Campus in Headington, Oxford. As part of your apprenticeship, you will be required to meet with trainers from Basingstoke ITEC (these meetings are delivered remotely or on site at the university). In total, the apprenticeship is expected to take up to 24 months, including 18 months of training and up to 3 months to complete the End-Point Assessment (EPA). The 24-month contract provides additional flexibility to support individual learning requirements and operational needs, with ongoing support from the Department and Training Provider throughout the programme. Becoming an apprentice at the University of Oxford is an excellent opportunity to gain practical experience and training. For more information, please visit: https://www.apprenticeships.ox.ac.uk About you You will be passionate about starting your career in IT Support and excited about the opportunity of becoming an apprentice at the University of Oxford. You may be starting your career or you may be looking for a career change. To complete the level 3 apprenticeship, you will need to evidence passes at 9-4 or A

• -C in GCSE Maths and English, or equivalent.
Regardless of your prior qualifications Basingstoke ITEC will require you to complete a short initial assessment during the application process. There are also government residency requirements for Apprenticeship funding which the Training Provider will be able to advise on. What we offer Our apprentices are never on their own, you will benefit from a supportive environment working in collaboration with the rest of our committed team. You will also be supported by the central apprenticeship team and you will join our growing network of apprentices within the university. You will have the opportunity to become an apprenticeship ambassador for the University and region. We will provide you with a welcoming and inclusive workplace, offering support and development opportunities that will enable you to progress and do your best work. We recognise diversity as our strength, vital for innovation and creativity, and we aspire to build a truly diverse community, which values and respects every individual's unique contribution. Over 80% of our apprentices continue with us in the role they have been trained for after their Apprenticeship and that is just the start of their career.

Department of Oncology, University of Oxford, Old Road Campus Research Building, Oxford OX3 7DQ plus various locations across the University£26,686 per annum (inclusive of Oxford University Weighting) Apprenticeships start date: September 2026 Apprentice Grade 1: £26,686 per annum (including Oxford University Weighting), You will receive 38 days' annual leave inclusive of Bank Holidays and fixed closure dates, discounted travel, an excellent contributory pension scheme, and student discount. You will also be part of the University's annual apprenticeship awards.