Upload your CV
Go to job search

Apprentice IT Service Desk Support Technician

Sng (sovereign Network Group), Basingstoke, Hampshire

Apprentice IT Service Desk Support Technician

£15680

Sng (sovereign Network Group), Basingstoke, Hampshire

  • Full time
  • U
  • Remote working
  • Apprenticeship programme

Posted 5 days ago, 1 Jun | Get your application in now to be included in the first week's applications.

Closing date: Closing date not specified

Job ref: 95c040777eb7411eb69ffd545aa51f35

Location ref: Basingstoke, Hampshire

Full Job Description

As a Trainee Service Desk Support Technician, you'll provide first-line IT support to colleagues and be the first point of contact when they need help with technology. You'll learn how to identify and fix common IT issues, keep accurate records, and work with other teams to resolve more complex problems. Your role will help ensure colleagues can get back to work quickly and have a positive experience. In this role, you will:

  • Record and manage IT requests and issues using a service system
  • Help fix common problems such as login issues, Wi-Fi connection, or password resets
  • Escalate more complex issues to specialist teams with clear information
  • Keep users updated on the progress of their requests
  • Follow up to make sure issues are resolved
  • Support the team in meeting service targets
    • You'll also spend time shadowing experienced analysts, including at the Tech Bar, to learn how to assess and resolve hardware and software issues. Throughout the apprenticeship, you'll develop skills in customer service, problem-solving, and clear communication. You'll also gain an understanding of how IT service teams work, including priorities, service standards, and continuous improvement. You'll be trained to use tools such as remote support software and the organisation's IT service system.

  • To complete the Level 3 course you'll ideally have, or be working towards a Maths and English GCSE, Disability Confident
    • About Disability Confident A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to .

    SNG (Sovereign Network Group) is one of the largest housing associations in England. Our purpose is to provide good, affordable homes in thriving communities. We provide over 85,000 homes and invest in communities across London, the South East, South West and East of England, as well as aiming to create thousands of new affordable homes every year.

Direct job link

https://www.jobs24.co.uk/job/apprentice-it-service-desk-support-technician-126917510
Relevant jobs