Apprentice IT Engineer

Introduction

This is an exciting opportunity for someone with a passion for technology to begin a career in IT. As an Apprentice IT Engineer, you will provide first-line IT support to colleagues across multiple international sites while learning from experienced IT professionals. 

About the Employer

Teconnex is a global leader in providing engineered clamping solutions for the emissions market while investing in new technology through our Product Diversification Programme.

With facilities in four continents, our continuous improvement has seen us diversify our production to meet the requirements of a number of industry sectors.

Our history began with manufacturing technical joint solutions and continues to grow on a global stage but Teconnex today has expanded into the world of Bellows, power, aerospace, automation, tooling and more in the future.

What You'll Do

• Performing routine IT maintenance tasks, including software updates and antivirus scans
•  Participating in IT projects, such as system upgrades and deployments
• Collaborating with the IT team to learn and implement IT policies and best practices
• Documenting IT processes and configurations to support knowledge sharing
• Liaising with external vendors and service providers as part of the procurement and support process
• Taking ownership of tasks and ensuring they are completed to a high standard
• Keeping IT support tickets up to date, accurately logging progress, resolutions, and any follow-up actions
• Troubleshooting basic hardware, software, and network issues, contributing to timely resolutions
•  Assisting with the installation, configuration, and maintenance of IT equipment, such as desktops, laptops, and printers

Training Outcome

Potential full-time role upon completion of apprenticeship. 

Skills Required

• Communication skills
• IT skills
• Attention to detail
• Customer care skills
• Problem solving skills
• Analytical skills
• Team working
• Initiative
• Positive attitude

Qualifications

• Essential - GCSE - English - 4
• Essential - GCSE - in 5 Subjects - 4
• Essential - GCSE - Maths - 4

Course Information

Course: Information communications technician (level 3)

Level: 3

Route: Digital

Apprenticeship Level: Advanced

Working Arrangements

Working Week: Monday to Friday. Working hours to be confirmed at interview stage.

Expected Duration: 1 Year 6 Months

Training Provider: LUMINATE EDUCATION GROUP