Apprentice Import Operator

Introduction

Fantastic opportunity to develop a career in the fast-paced freight sector, learning transport route planning, customs clearance, and customer service. You will gain a recognised qualification along with new skills and knowledge.

About the Employer

Shipco Transport, established in 1988 as a subsidiary of Denmark's Scan-Group, is one of the world's leading neutral NVOCCs (Non-Vessel Operating Common Carriers) and airfreight wholesalers. We operate globally with over 90 offices across 30+ countries, serving exclusively freight. Shipco provides a comprehensive suite of intermodal transportation solutions to it's customers.

What You'll Do

Key focus areas:-

Submission of customer bookings in line with Customer Service SOP’s – to include:

• Monitoring and actioning emails from origin offices, agents, clients, and vendors on a daily basis in relation to the tasks set out within the role.
• Handling of all Delivery requests for the Import Team and any queries that are related to this portion of the movement.
• Handling of routed bookings placed in the UK which will include placing the initial booking through the internal system to notify origin, updating the customer frequently with the current status, providing the draft bl for checking and ensuring Shipped on Board and Final bl is proactively provided upon sailing.
• Handling of Import Customs Clearances where required.
• Answering phone calls from clients and vendors daily and promptly, also returning calls for any messages left in voicemail.
• Maximising revenue through value “add on” and working efficiently to minimize errors and unnecessary costs.
• Ensuring all costs are accrued for accurately and vendors are rating based on our tariff agreements, unless specifically outside of this.
• Develop experience in a Customer Service setting.
• Ensure all relevant & correct costs are filed into internal system accordingly.

Training Outcome

Once the successful candidate has successfully completed the apprenticeship we expect them to develop into a permanent team member.

Skills Required

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Administrative skills
• Number skills
• Team working
• Initiative

Qualifications

• Essential - GCSE - English - Minimum Grade C or 4
• Essential - GCSE - Maths - Minimum Grade C or 4

Course Information

Course: International freight forwarding specialist (level 3)

Level: 3

Route: Transport and logistics

Apprenticeship Level: Advanced

Working Arrangements

Working Week: Monday to Friday, 8.30am to 5.00pm.

Expected Duration: 1 Year 6 Months

Training Provider: SEETEC BUSINESS TECHNOLOGY CENTRE LIMITED