Apprentice Ict Technician

Introduction

You will support the ICT Support Technicians who manage over 1800 devices and 80 virtual servers work across two campuses. 

About the Employer

St George’s Academy is a large, successful, 11-18 mixed secondary school of 2,340 students (including 334 in the sixth form) with outstanding facilities in all areas. The Academy serves Sleaford, Ruskington and the surrounding Lincolnshire villages with our main campus in Sleaford and our smaller campus in the village of Ruskington.

What You'll Do

Typical duties will include:

• Call logging
• Problem-solving
• Installation
• Configuration
• Repairing and upgrading ICT equipment (hardware and software) and periodic printer maintenance
• Basic network implementation
• Setting up ICT bookings
• Auditing, updating support manuals and creating user guides

Existing knowledge of hardware and software maintenance would be advantageous.

Training Outcome

The post holder will be trained in the provision of a high-quality ICT technician service. 

Skills Required

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills
• Administrative skills
• Analytical skills
• Logical
• Team working
• Initiative
• Non judgemental
• Patience
• Physical fitness

Qualifications

• Essential - GCSE - English - 4 or above, A*- C
• Essential - GCSE - Maths - 4 or above, A*- C

Course Information

Course: Information communications technician (level 3)

Level: 3

Route: Digital

Apprenticeship Level: Advanced

Working Arrangements

Working Week: 37 hours per week, 52 weeks per year. Monday to Thursday 8.00am to 4.00pm, Friday 8.00am to 3.30pm.

Expected Duration: 1 Year 3 Months

Training Provider: APPRENTIFY LIMITED