Apprentice Healthcare Support Worker - Mattishall

A Vacancy at Norfolk and Norwich University Hospitals NHS Foundation Trust. Are you our next apprentice healthcare assistant hero? Could you help us provide and deliver a high standard of individualized personal nursing care? Are you looking for an exciting challenge working as part of a busy team? If so, you could start off your career supporting the Mattishall Ward within the Diabetes & Endocrinology department, working whilst studying for an apprenticeship. This exciting post will allow the successful candidate to gain experience and knowledge in a wide range of activities. The post holder will assist in the preparation of patients and equipment for treatment, investigations or procedures as directed by the RN, to welcome patients, visitors and relatives patients to the clinical area, providing assistance, support and information where required and to contribute to the reporting, handover and documentation of patient care under the direct supervision of a RN maintaining confidentiality at all times. The post holder will be expected to contribute to the provision of the highest standards of patient care. Does this sound like you? If so, we would love to hear from you! Under the direction of the Registered Nurse, you work with all members of the Mattishall team, to contribute to the provision of the highest standards of patient care delivered with dignity, respect and compassion. Key tasks and responsibilities include: 1. To deliver care and carry out duties as specified within the Trusts Approved core task list for Healthcare assistants. 2. To report to Registered Nurse any patient who gives cause for concern or any observed changes in the patient's condition. 3. To respond appropriately to clinical emergencies to ensure the patient receives appropriate care. 4. To accurately document all care delivered to patients, countersigned by a Registered Nurse maintaining confidentiality at all times. 5. To keep the clinical area clean and tidy maintaining a safe environment. 6. Cleaning and checking of beds, lockers, oxygen and suction in the patient area following discharge and in preparation for admission. 7. Within 12 week of commencement of employment complete the National Care Certificate and specified Trust competencies. 8. Achieve and maintain levels of competency as assessed in the Care certificate and Trust competencies. You will undertake a Level 2 Healthcare Support Worker Level 2 Apprenticeship Standard within a 14-month contract. Interviews to be arranged for 20/05/2026,

• To accurately and promptly carry out the instructions of the Registered Nurse (RN) who is professionally accountable for the delivery of care.
• To deliver care and carry out duties as specified within the Trusts Approved core task list for Healthcare assistants.
• To report to RN any patient who gives cause for concern or any observed changes in the patient's condition.
• To respond appropriately to clinical emergencies to ensure the patient receives appropriate care.
• To participate in the admission process under the supervision of RN.
• Provide and deliver a high standard of individualised personal nursing care.
• To report all care that has been given to patients within the team to a RN.
• To accurately document all care delivered to patients, countersigned by a RN maintaining confidentiality at all times.
• To assist in the preparation of patients and equipment for treatment, investigations or procedures as directed by the RN.
• To keep the clinical area clean and tidy maintaining a safe environment.
  
  Good general standard of education
• 4 GCSE's at Grade D/3 or above (or equivalent)
• Good standard of literacy and numeracy
• Good communication and interpersonal skills
• Good IT skills
  
  Join us at the Norfolk and Norwich University Hospital and be part of a workforce of over 10,000 staff!
The NNUH is one of the largest NHS trusts in the UK, providing first-class acute care for around one million people, living in Norfolk and surrounding areas. We are a teaching and research hospital, at the forefront of innovation, home to state-of-the-art facilities, such as the Quadram Institute. We are pleased to work closely with the University of East Anglia, providing teaching opportunities for our staff and placement opportunities for their students. We attract some of the best and leading professionals from across the country and are proud that our workforce represents 94 countries from across the world. We are a friendly, collaborative hospital, working with local services and home to N&N Hospitals Charity.

We can offer you the full range of NHS benefits/discounts and in addition:
• Flexible working hours
• Fast Track Staff Physiotherapy Service
• Multi Faith prayer room at NNUH Colney Lane site
• Discounted gym memberships
• Excellent pension scheme and annual leave entitlement
• Wagestream - access up to 40% of your pay as you earn it
• Free Park & Ride service direct to NNUH Colney Lane site
• Free 24-hours confidential counselling support
• On-site Nursery at NNUH Colney Lane
• On-site cafes offering staff discounts at NNUH Colney Lane
• Support in career development
• Flexible staff bank
• Salary Sacrifice schemes including lease cars, Cycle to Work scheme and home electronics
Eligibility Criteria All applicants must be:
• Aged 16+
• Resident in the UK/EEA for the last three consecutive years
• Must not have a qualification in a similar subject at the same level or above
• Must not be in any form of formal government-funded education upon the start of their apprenticeship