Apprentice Freight Forwarding Customs Broker

Introduction

As an apprentice, you’ll work for the company and get hands-on experience. You’ll gain new skills and work alongside experienced staff and great progression opportunities.

About the Employer

Expeditors is a Fortune 500 global logistics company offering highly optimised and customised supply chain solutions. We are a service-based company offering a highly flexible approach to supply chain management. At the core of our cultural philosophy is a mission to exceed customers’ expectations through excellence in our service. We offer apprenticeships in International Trade and Logistics. Through this apprenticeship you will gain a rounded understanding of the freight forwarding industry setting you up for a long lasting career.

What You'll Do

Major Duties and Responsibilities of a customs brokerage role:

• Ensure smooth and timely freight process flow
• Track and Trace Files and reporting
• Use both export and import dashboards timely
• Ensure accurate and timely billing
• Contribute to maintain good relationships and good customer service, with customers and suppliers
• Meet compliance at all times to regulations internal and external in accordance with government regulations
• Understand department process flow, and look for best practices to improve operational efficiency and productivity
• Timely responses to emails and requests (internal and external)
• Escalation of problems to Management when necessary
• Prepare customs entries in Customsware or other customs software
• Understand the elements of the Import & Export customs SOP
• Ensure accurate and timely data entry into operating systems
• Ensure timely customs clearance of shipments
• Monitor customs clearances and communicate with Customers

Training Outcome

Continued professional development, advancement to agent role and beyond.

Skills Required

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills
• Presentation skills
• Administrative skills
• Number skills
• Analytical skills
• Logical
• Team working
• Creative
• Initiative
• Non judgemental
• Patience
• Physical fitness

Qualifications

• Desired - GCSE - English - A*-C/ 4-9
• Desired - GCSE - Maths - A*-C/ 4-9

Course Information

Course: International freight forwarding specialist (level 3)

Level: 3

Route: Transport and logistics

Apprenticeship Level: Advanced

Working Arrangements

Working Week: 9.00am - 5.30pm with 1 hour lunch.

Expected Duration: 1 Year 6 Months

Training Provider: SEETEC BUSINESS TECHNOLOGY CENTRE LIMITED