Apprentice Facilities Co-ordinator

Introduction

Working a part of the FM team learning and delivering the entire spectrum of FM services, this junior role will grow with learning. For the right candidate a junior management position with a level of accountability is possible within 3 years. Role will include general tasks such as dealing with post, printing, filing, maintenance and more.

About the Employer

DCT Facilities Management provides expert facilities management (FM) consultancy and operational services, working closely with clients to implement practical solutions rather than just offering recommendations. Our approach emphasises collaboration with in-house teams and service providers, focusing on creating operational structures that are both effective now and adaptable for the future  d. We aim to streamline FM functions while maintaining or improving service quality, achieving cost efficiencies and enhanced vendor management.

What You'll Do

The Apprentice will learn (on the job) how to provide various FM services to the business, its staff and its visitors. Support the Senior Facilities Co-ordinators in facilitating successful and productive working relationships between all key stakeholders, end users, the wider FM team and it's service providers.

Support Senior Facilities Co-ordinators in acting as the interface between the core business and the FM providers, and as a filter for requests for change from both parties.

Support the development and implementation of changes to contracted services to improve service quality, which reflects best practice FM. Aid the Senior Facilities Co-ordinators in engendering and fostering a partnership approach with the Service Providers built on co-operation, close liaison, honesty and information transparency.

Work with the Service Providers in pursuit of opportunities for mutual benefit and shared investment (e.g. joint training initiatives), gain-share and innovation. Assist with the monitoring, auditing and checking of the currency of the Service Provider’s quality management, performance monitoring and management information systems. Ensure that the Service Provider monitors its own service delivery in accordance with its quality management regime.

• Post
• Print
• Lighting
• Furniture
• Tradesmen
• Office moves
• Couriers
• Filing
• Stationery
• Maintenance
• Decoration
• Travel booking
• Archiving
• Maintenance
• Property management
• Other tasks within the spectrum of Facilities Management

Training Outcome

Expected to be retained and employed, with ongoing development, with a total 5 year plan.

Skills Required

• Communication skills
• IT skills
• Organisation skills
• Customer care skills
• Number skills
• Team working
• Initiative
• Can do attitude
• Approachable
• Presentable
• Flexible
• Self-motivated
• Committed
• Cheerful

Qualifications

• Essential - GCSE - At least 3 GCSE's - C - A* (4 - 9)
• Essential - GCSE - English - C - A* or 4-9
• Essential - GCSE - Maths - C - A* or 4-9

Course Information

Course: Facilities services operative (level 2)

Level: 2

Route: Construction and the built environment

Apprenticeship Level: Intermediate

Working Arrangements

Working Week: Monday to Friday, 9.00am - 5.00pm.

Expected Duration: 1 Year 3 Months

Training Provider: STRAIGHT A TRAINING LIMITED