Apprentice Digital Support Technician

Introduction

This exciting role combines internal IT support with customer-facing technical support for cutting-edge pharmacy automation and dispensing robots. You'll help install, configure, troubleshoot, and maintain advanced hardware and software, providing support both remotely and on-site. 

About the Employer

A UK-based company comprised of a team of experienced professionals, each hailing from diverse backgrounds such as Pharmacy, Automation, Technology, and Commerce. Our shared passion is the belief in the transformative power of technology to revolutionise the way we bring efficiencies to operations of manual tasks.

What You'll Do

• Technical support and troubleshooting
• Provide in-person, telephone, and email support for hardware, software, and network connectivity issues.
• Assist customers with setup, configuration, and troubleshooting for both software and hardware installations.
• Diagnose, test, and repair mechanical and electrical issues as needed.
• Facilitate software deployment, updates, and customer training.
• Attend trade shows and industry events to network and promote Avonnex’s offerings.

Training Outcome

There is a full-time role available at the end of the apprenticeship for the right candidate, and an opportunity to progress onto a Level 4 programme if agreed as part of the individual’s continued personal development plan.

Skills Required

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills
• Logical
• Team working
• Initiative
• Patience

Qualifications

• Essential - GCSE - English - 4/C
• Essential - GCSE - Maths - 4/C

Course Information

Course: IT solutions technician (level 3)

Level: 3

Route: Digital

Apprenticeship Level: Advanced

Working Arrangements

Working Week: Monday – Friday 9am till 5pm.

Expected Duration: 1 Year 6 Months

Training Provider: ALTHAUS DIGITAL LIMITED