Apprentice Dental Receptionist - Chester-le-Street

Introduction

Start a rewarding career in healthcare while developing valuable customer service skills. Riverdale Healthcare is looking for a motivated Apprentice Dental Receptionist to join the team. You’ll be the first point of contact for patients, supporting the smooth running of the practice and helping deliver an excellent patient experience.

About the Employer

Riverdale Healthcare is a growing group of dental practices committed to delivering high-quality, ethical dental care while providing the best possible patient experience. The team focuses on creating a supportive environment where staff are highly trained and patient care remains at the heart of everything they do. Their vision is to be the most trusted provider transforming dental care for the nation.

What You'll Do

This is an exciting opportunity to work within a professional dental practice while studying for your Level 2 Customer Service Practitioner apprenticeship.

As the first point of contact for patients, the Dental Receptionist plays a key role in shaping the patient experience and ensuring the practice runs efficiently.

You will develop strong communication, organisation, and customer service skills while supporting both patients and the dental team.

Key duties may include:

• Greeting patients warmly in person and over the telephone, ensuring a friendly and professional first impression
• Managing appointment bookings, amendments, and cancellations using the practice management system
• Communicating clearly with patients regarding waiting times and upcoming appointments
• Ensuring patients are welcomed and checked in efficiently upon arrival
• Maintaining accurate and confidential patient records on the electronic patient database
• Responding to emails and telephone enquiries promptly and professionally
• Booking follow-up appointments and managing recall systems for routine check-ups
• Contacting patients ahead of appointments with courtesy reminders
• Supporting the practice team to ensure appointment schedules remain efficient and full
• Processing payments and supporting administrative tasks within reception
• Maintaining a clean, organised, and welcoming reception and waiting area
• Ensuring all required documentation such as treatment plans, medical histories, and forms are completed correctly
• Supporting the wider team to ensure the smooth day-to-day running of the practice
• Building positive working relationships with dentists, nurses, and practice staff
• You will also gain an understanding of dental services offered within the practice and learn how to support patients throughout their journey

Training Outcome

Possibility of a full-time role after the completion of the apprenticeship and progression within the practice. 

Skills Required

• Administrative Skills
• Attention to Detail
• Customer Care Skills
• Initative
• IT Skills
• Non judgemental
• Organisational Skills
• Problem Solving Skills
• Teamworking
• Communication Skills
• Professionalism
• Telephone Skills
• Time Management

Qualifications

• Essential - GCSE - Maths and English - 4

Course Information

Course: Customer service practitioner (level 2)

Level: 2

Route: Sales, marketing and procurement

Apprenticeship Level: Intermediate

Working Arrangements

Working Week: Monday 8.45am to 5.15pm Tuesday 8.00am to 7.15pm Wednesday 8.00am to 5.15pm Thursday 8.00 to 5.15pm.

Expected Duration: 1 Year

Training Provider: TEMP DENT DENTAL AGENCY LIMITED