Apprentice Dental Receptionist

Introduction

We are looking for a motivated, organised and professional Dental Receptionist to become part of our welcoming team at NHS Dentist, a long-established practice serving the Fulham and Earl's Court communities for over 27 years. 

About the Employer

One of London's Leading Mixed Dental Practices -
Our practice has built an outstanding reputation for patient care, with over 1,300 Google reviews, and is proud to have a large, experienced team comprising 18 dentists, 5 hygienists, 17 dental nurses, 5 receptionists and 2 Treatment Coordinators. We are committed to providing the highest standards of clinical care and customer service in a modern, supportive working environment.

What You'll Do

As the first point of contact for our patients, you will play a vital role in creating a positive and welcoming experience from the moment they arrive or contact the practice.

Working within our busy reception team, you will be responsible for ensuring the smooth day-to-day running of the front desk while always delivering outstanding customer service.

At work you will be: 

• Welcoming patients in a friendly, professional and caring manner.
• Managing appointments and clinician diaries using EXACT dental software.
• Answering telephone calls, emails and patient enquiries efficiently and professionally.
• Booking, amending and confirming appointments.
• Processing patient payments and handling billing queries accurately.
• Managing referrals and correspondence.
• Liaising with dentists, nurses, hygienists and treatment coordinators to ensure the smooth running of the practice.
• Resolving patient queries and concerns with empathy and professionalism.

Training Outcome

We continually invest in our team, technology and training to ensure we deliver the very best experience for both patients and staff.
This role offers excellent opportunities for career progression. You'll receive ongoing support and training to develop new skills, expand your experience, and grow within the organisation as opportunities arise.

Skills Required

• Communication skills
• Organisation skills
• Customer care skills
• Administrative skills
• Team working
• Initiative
• Non judgemental
• Patience
• Confidence
• Friendly
• Professional

Qualifications

• Essential - GCSE - English - 4
• Essential - GCSE - Maths - 4

Course Information

Course: Customer service practitioner (level 2)

Level: 2

Route: Sales, marketing and procurement

Apprenticeship Level: Intermediate

Working Arrangements

Working Week: Monday to Friday: rotating shifts 8:00am–5:00pm or 12:00pm–8:00pm Alternate Saturdays: 8:00am–12:00pm Time off in lieu: You’ll receive a half‑day off in lieu for each Saturday worked

Expected Duration: 1 Year

Training Provider: POULTEC TRAINING LIMITED

This employer is part of the Disability Confident scheme, committed to employing disabled people.