Apprentice Deaf Complex Needs Adult Care Worker with Sandwell Deaf Community Association

Introduction

To provide support in the home and local community, enabling Service Users to learn and make decisions about their life and future choices.

About the Employer

Sandwell is a large, multicultural metropolitan borough situated in the heart of the Black Country, to the west of Birmingham, within the West Midlands conurbation and with a population of over 280,000. The Council is one of the largest employers in the Borough with employees in a variety of occupations, providing a comprehensive range of services. For more information about Sandwell Council’s apprenticeship programme and our recruitment process please visit our YouTube channel. Find out more information on Sandwell’s Values and Behaviours on the council’s webpage. For more information on careers in local government you can view a copy of the Local Government Career Guide.

What You'll Do

As an Apprentice Deaf Complex Needs Worker, you will work under supervision while developing the skills and knowledge needed for the role.

Your main duties will consist of:

Supporting Independence:

• Support and shadow experienced staff to promote service user independence and build life skills
• Learn how to encourage positive decision‑making and independence

Accessing the Community:

• Assist service users in accessing local services and amenities, including practising safe and confident travel on public transport
• Develop knowledge of the local area and available community resources

Support Within the Home:

• Support with basic tasks linked to tenancy management (e.g., understanding letters, signposting, learning routines) under guidance
• Learn how to promote a safe and well‑managed home environment

Money Management:

• Support service users to develop budgeting and money management skills, with training and oversight from experienced staff

Empowerment and Rights:

• Learn how to provide empowering support and help service users understand their rights and available support

Social & Relationship Support:

• Assist in promoting healthy family and friendship relationships
• Support service users to identify and access social, recreational, and cultural activities in safe environments

Health & Wellbeing:

• Help service users access health services and develop healthier routines, with support from senior staff

Safeguarding:

• Uphold safeguarding responsibilities at all times.Attend training, follow organisational procedures, and escalate concerns to senior staff as required

Additional Tasks (With Support):

• Carry out any reasonable duties required to meet service user needs, including unexpected tasks that arise during a shift, with guidance available at all times
• Use SDCA’s feedback system (Podnosh) to record and request feedback, with training and support provided

Training Outcome

The apprenticeship is offered on a Fixed Term Contract.

However you will develop the skills and knowledge required to carry out the duties of a skilled adult support worker.

Skills Required

• Communication skills
• Organisation skills
• Customer care skills
• Problem solving skills
• Presentation skills
• Team working
• Non judgemental
• Patience
• Physical fitness
• British Sign Language

Qualifications

• Essential - GCSE - English - 4
• Essential - GCSE - Maths - 4
• Desired - British Sign Langague - British Sign Language - -

Course Information

Course: Lead adult care worker (level 3)

Level: 3

Route: Care services

Apprenticeship Level: Advanced

Working Arrangements

Working Week: Monday - Friday 9.00am - 5.00pm.

Expected Duration: 1 Year 6 Months

Training Provider: SMART TRAINING AND RECRUITMENT LIMITED