Apprentice Customer Service Practitioner

Introduction

Customer service practitioners are within a team tasked with taking customer orders, processing these and ensuring high levels of customer service. You will learn high levels of communication, ownership of each task and teamwork. This role is an opportunity to grow relationships within the team, suppliers and our customers.

About the Employer

Carlac is a leading distribution company supplying Car refinish, Commercial vehicle refinish/builders and light industrial coating sectors, a family business running for over 55 years. Carlac supply a wide range of products from manufacturers around the world and all recognised brands with the different sectors. High service levels and certified training courses are available to Carlac customers. 

What You'll Do

This role is within our branch at Leeds, customer service practitioners are within a team tasked with taking customer orders, processing these and ensuring high levels of customer service. The role reports to the Branch Manager, with high levels of communication, ownership of each task and teamwork being most important. This role is an opportunity to grow relationships within the team, suppliers and our customers.

Responsibilities:

• Taking orders from customers over the phone and calling customers regarding orders
• Advising customers on the best product for them
• Working with the sales team to ensure high levels of customer service
• Working with the Technical Team to learn product details and help with advising customers
• Generating orders to suppliers for back orders and stock items
• Processing and checking customer orders on the computer system and physically

Training Outcome

Full-time permanent role on completion of apprenticeship, subject to performance.

Skills Required

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills
• Administrative skills
• Analytical skills
• Logical
• Team working
• Creative
• Initiative
• Non judgemental
• Patience

Qualifications

• Essential - GCSE - English - 9-4
• Desired - GCSE - Maths - 9-4

Course Information

Course: Customer service practitioner (level 2)

Level: 2

Route: Sales, marketing and procurement

Apprenticeship Level: Intermediate

Working Arrangements

Working Week: 08:00 - 17:00, Monday - Thursday. 08:00 - 15:00, Friday.

Expected Duration: 1 Year 3 Months

Training Provider: LUMINATE EDUCATION GROUP