Apprentice Customer Service Advisor- Steven Eagell Toyota - Colchester
STEVEN EAGELL LIMITED, Greenstead, Colchester
Apprentice Customer Service Advisor- Steven Eagell Toyota - Colchester
£16,640 a year
STEVEN EAGELL LIMITED, Greenstead, Colchester
- Full time
- Permanent
- Apprenticeship programme
Posted today, 25 Aug | Get your application in now to be one of the first to apply.
Closing date: 30-09-2026 (In 36 days)
Job ref: None
Location ref: Greenstead, Colchester
Full Job Description
Introduction
The role of a customer service advisor is vital to the smooth running of the after-sales department. As a key member of the team, you will co-ordinate the movements of customer vehicles through the centre, liaise with customers and the service team, and co-ordinate utilisation of the workshop. Level 2 Retailer apprenticeship.
About the Employer
Established in Milton Keynes in 2002, we have subsequently grown to be an award-winning company and a leading Toyota dealer group in the UK, with branches in Bedfordshire, Buckinghamshire, Cambridgeshire, Essex, Hertfordshire, Norfolk, Northamptonshire, Staffordshire, Suffolk and the West Midlands.What You'll Do
The role of a Customer Service advisor is vital to the smooth running of the aftersales department.
Duties will include:
- Using systems, equipment and technology to meet the needs of your customers
- Using a range of questioning skills, including listening and responding in a way that builds rapport
- Understanding the difference between internal and external customers
- Knowing the internal policies and procedures, including any complaints processes and digital media policies
- Understanding the different needs and priorities of your customers and the best way to manage their expectations
- Understanding your role and responsibilities
- Knowing the targets and goals you need to deliver against
Training Outcome
Once qualified, the right candidate can progress within the company.
Skills Required
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Number skills
- Analytical skills
- Logical
- Team working
- Initiative
- Non judgemental
- Patience
Qualifications
- Desired - GCSE - English & Maths - C/4 or above
Course Information
Course: Retailer (level 2)
Level: 2
Route: Sales, marketing and procurement
Apprenticeship Level: Intermediate
Working Arrangements
Working Week: Monday - Friday, 8.30am - 5.30pm. Saturday's may be needed on a rota basis.
Expected Duration: 3 Years
Training Provider: PROVQ LIMITED