Apprentice Customer Service Advisor - Steven Eagell Toyota - Ashford
STEVEN EAGELL LIMITED, Sevington, Kent
Apprentice Customer Service Advisor - Steven Eagell Toyota - Ashford
£16,640 a year
STEVEN EAGELL LIMITED, Sevington, Kent
- Full time
- Permanent
- Apprenticeship programme
Posted 3 weeks ago, 2 Jul | Get your application in now before you miss out!
Closing date: 31-08-2026 (In 38 days)
Job ref: None
Location ref: Sevington, Kent
Full Job Description
Introduction
The role of a customer service advisor is vital to the smooth running of the after-sales department. As a key member of the team, you will co-ordinate the movements of customer vehicles through the centre, liaise with customers and the service team, and co-ordinate utilisation of the workshop. Level 2 Retailer apprenticeship.
About the Employer
Our approach to technology is always dynamic, never static. Rather than applying technologies in their existing forms, we see them as inspiring starting points for new developments. Always projecting forward, we think creatively and laterally, re-working and re-imagining the latest advances
What You'll Do
The role of a Customer Service advisor is vital to the smooth running of the aftersales department.
Duties will include:
- Using systems, equipment and technology to meet the needs of your customers
- Using a range of questioning skills, including listening and responding in a way that builds rapport
- Understanding the difference between internal and external customers
- Knowing the internal policies and procedures, including any complaints processes and digital media policies
- Understanding the different needs and priorities of your customers and the best way to manage their expectations
- Understanding your role and responsibilities
- Knowing the targets and goals you need to deliver against
Training Outcome
- Once qualified, the right candidate can progress within the company
Skills Required
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Number skills
- Analytical skills
- Logical
- Team working
- Initiative
- Non judgemental
- Patience
Qualifications
- Essential - GCSE - English & Maths - C/4 or above
Course Information
Course: Retailer (level 2)
Level: 2
Route: Sales, marketing and procurement
Apprenticeship Level: Intermediate
Working Arrangements
Working Week: Monday- Friday, between the hours of 8am- 6pm, Saturday's may be required on a rota basis.
Expected Duration: 1 Year 3 Months
Training Provider: PROVQ LIMITED