Apprentice Customer Service Advisor / Call Handler

Introduction

Agilico are looking for an aspiring Apprentice Customer Service Advisor / Call Handler to join a growing team!

About the Employer

Agilico supports more than 10,000 customers who are committed to building organisations that are fully equipped to succeed in the face of rapid and continuous change.

The organisation's aim is to help businesses maximise operational efficiency and make work easier for their people through the use of innovative workplace technology.

What You'll Do

• Answering incoming calls, ensuring excellent customer service throughout
• Directing calls to the relevant departments or passing on messages
• Logging customer call outs into the company's service system
• Building rapport with customers by being professional, helpful and flagging any customer concerns with the team
• Updating and maintaining customer records
• Carry out other adhoc administrative duties as required

Training Outcome

Potential progression within the business and onto further apprenticeship qualifications. 

Skills Required

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills
• Presentation skills
• Administrative skills
• Number skills
• Analytical skills
• Logical
• Team working
• Creative
• Initiative
• Non judgemental
• Patience

Qualifications

• Essential - GCSE - English - A* - C / 9 - 4
• Essential - GCSE - Maths - A* - C / 9 - 4

Course Information

Course: Customer service practitioner (level 2)

Level: 2

Route: Sales, marketing and procurement

Apprenticeship Level: Intermediate

Working Arrangements

Working Week: 37.5 hours per week Monday to Friday. Shifts TBC.

Expected Duration: 1 Year

Training Provider: APPRENTICE TEAM LTD